Experience

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  Be VIP Luxury Car Rental

  • United Arab Emirates
  • Motor Vehicle Manufacturing
  • 1 - 100 Employee

  • Operations Manager

    • Apr 2024 - Present

    Directed day-to-day operations of BEVIP car rental services, ensuring optimal service delivery and customer satisfaction.Developed and executed strategic plans to enhance operational efficiency and drive revenue growth.Led a team of 10 employees, providing guidance, training, and support to achieve performance targets.Implemented cost-saving initiatives, resulting in 60% reduction in operational expenses.Managed fleet logistics, including maintenance schedules, vehicle inspections, and inventory management.Strengthened partnerships with vendors and suppliers to ensure quality service and cost-effectiveness.Ensured compliance with regulatory requirements and safety standards.

  • Customer Service Representative

    • Dec 2021 - Mar 2024

    Greet customers, complete necessary rental or parking information, disclose rates, terms and conditions of rental and obtain customer signatures while using effective sales techniques to encourage customers to utilize service options.

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  Hotel Rajputana Haveli

  • Jaipur, Rajasthan, India

  • Front Office Manager

    • Sep 2019 - Nov 2021
    • Jaipur, Rajasthan, India

    Supporting, training, and supervising front office staff. Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience. Handling customer complaints and special requests. Scheduling staff shifts and managing other HR-related tasks.

• 

  Hotel Pine Spring

  • Srinagar, Jammu & Kashmir, India

  • Front Office Executive

    • May 2017 - Aug 2019
    • Srinagar, Jammu & Kashmir, India

    Greeting clients and setting a positive office atmosphereAnswering the phone, taking messages and redirecting calls to respective officesOrganizing and maintaining files and records and updating them when necessaryCreating and maintaining updated documents and spreadsheetsOverseeing the sorting and distribution of incoming mailsPreparing outgoing mail items such as envelopes or packagesOperating office equipment such as photocopier and printers