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Fazia S. Mack is a seasoned hospitality leader with a proven track record of driving business growth and delivering exceptional customer experiences. With a native proficiency in Urdu and professional working proficiency in French, she has successfully navigated diverse cultural landscapes. Mack's expertise spans hospitality management, marketing, leadership, and sales, with a strong background in managing hotel portfolios, developing marketing strategies, and training sales staff. Her educational foundation includes a Master of Business Administration (MBA) from Stratford University and a Bachelor of Arts (B.A.) from Kinnaird College.

Credentials

  • Hospitality Professional
    American Educational Institute, Inc.
  • Instructor NSC
    National Safety Council
  • Web Developer
    Microsoft

Experience

  • Oak Street Health
    • Oklahoma, United States
    • Outreach Executive
      • Aug 2021 - Present
      • Oklahoma, United States
    • United States
    • Real Estate
    • 1 - 100 Employee
    • Real Estate Specialist
      • Mar 2020 - Present

    • Senior Business Consultant
      • Jan 2017 - Present

    • Business Develpoment Manager
      • 2016 - 2017

    • Information Technology Specialist
      • Oct 2017 - Present
      • Global
  • Airbnb
    • Ocean Springs, Mississippi, United States
    • Business Development Manager/Super Host
      • Mar 2018 - 2020
      • Ocean Springs, Mississippi, United States

      Managed 2 properties via Airbnb APP.Booked overnight short term and long term stays at the properties.Responded to Customer inquiries via text, phone and email. Conflict resolution, facilitated resolutions via AIRBNB customer support center. Prepared quarterly analytical reports for both propert...

    • Director of Business Development
      • Mar 2015 - Mar 2016
      • VIRGINIA

      Booking Group rooms. Marketing and Social media Management.Keeping company portfolio, developing marketing strategies.

  • Terrapin Hospitality Inc.
    • College Park, Maryland
    • Director of Sales and Marketing
      • Jul 2002 - Mar 2015
      • College Park, Maryland

      Multi-Property Marketing Plan development, SEO/Website traffic growth management. Strategic Consulting, including business plan & sales strategy development. Training new sales staff.Market analysis and SWOT analysis. Comprehensive social media management.

    • Member
      • 2011 - 2015

      Participating in Alumni Events.

    • Alum
      • 1999 - 2014
    • Westin Fairfax
      • Mar 2000 - Jul 2001

      Part of the Sales and Catering Management Team.

    • Morrison House, Alexandria, VA
      • Feb 1992 - Oct 1993

      Front Desk Management/ Operations in hotel management.

Education

  • 2011 - 2013
    Stratford University, Falls Church, VA
  • 2009 - 2014
    Stratford University
  • 1981 - 1984
    Kinnaird College

Suggested Services

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Industry Focus. “Hospitality”

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