Experience

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  Tokyo Freight Services Co.

  • Doha, Qatar

  • Operations Executive

    • Oct 2016 - Sep 2018
    • Doha, Qatar

    TOKYO FREIGHT SERVICES - QATAR ( 2016 to 2018 ) -Operations Executive / Sales coordinator (imports / exports) Sales back up operations based on the following activities ➢ Responding to all customer queries. ➢ Rate negotiations with overseas forwarding partners, local carries agents etc. ➢ Execution of job file upon confirmation, day to day shipment status follow up with the concerned agents, carriers etc. Notifying clients upon arrival and release based on shipment pre-alerts received from agents, carriers etc. ➢ Generating weekly, daily and monthly shipment status reports. ➢ Verification of shipping documents, submission for clearance and follow up until final delivery to consignee site with the concerned in house team. ➢ Job opening , timely generation of invoices and payment follow ups ➢ Working on company FLOTILA application and Qatar single window system ➢ Solving shipment related issues in liaison with all parties concerned ➢

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  SSC Consolidation

  • Al-Dammam, Eastern Region, Saudi Arabia

  • Shipping Coordinator

    • Jun 2016 - Aug 2016
    • Al-Dammam, Eastern Region, Saudi Arabia

    GULF LOGIST ICS SERVICES – Dammam. Saudi Arabia. (SSC CONSOLIDATION DUBAI representative branch ) - 2016 June to August -Shipping Coordinator Page - 2 - of 4 ➢ Worked on shipments from SSC, SACO, SSL & SHIPCO based on SSC DXB AFSYS system. ➢ Maintain Revenue reports ➢ Job opening ➢ Manifest preparation ➢ Invoicing and payment follow ups. ➢ Responding to customer queries

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  Yusuf bin Ahmed Kanoo Group

  • Jeddah Governorate, Saudi Arabia

  • Operations & Sales Executive

    • Dec 2006 - Nov 2015
    • Jeddah Governorate, Saudi Arabia

    KANOO GROUP - LOGISTICS DIV – Sau di Arabia, Jeddah (2006 to 2015 ) -Shipping Coordinator / Sales executive (Imports / Exports) ➢ Liaise with our global forwarding partners, local shipping /air lines and transporters on respective operational requirements ➢ Send / Receive routing orders and shipping instructions ➢ Verify, confirm and submit shipping documents as per the standard requirements ➢ Notify and release of final shipping documents upon shipment arrival . ➢ Ensure the timely settlement of customer dues as per the agreed payment terms ➢ Timely generation and submission of customer payment invoices and statements of accounts. ➢ Generate weekly and monthly shipment status reports to corporate clients ➢ Ensure the timely payment to our forwarding partners, shipping lines, transporters etc. ➢ Container loading inspection at site on exports ➢ Coordinate with customs brokers for the timely completion of the clearance process. ➢ To develop, promote and generate the freight forwarding business in a profitable manner. ➢ Sustain the existing customers and develop a new customer base. ➢ Identify customer requirements and target the potential clients through reliable industry sources and modern media tools. ➢ Make daily / follow-ups visits with at least five customers a day. ➢ Timely preparation and submission of quotations/ bids to customers in liaison with our global forwarding partners, airlines, shipping lines etc. ➢ Create job file by generating the costing sheets and shipping instructions upon rates approval from customer, submit to the respective operations staff for further process, and follow up ahead. ➢ Liaise with the respective operation department/staff and the customer in order to ensure a smooth process of the shipment until the release of it. ➢ Coordinate with accounts and credit control in order to finalize payment terms for client on request.

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  DHL Express

  • Abu Dhabi, Abu Dhabi, United Arab Emirates

  • Ground Operations

    • Jul 2003 - Jul 2003
    • Abu Dhabi, Abu Dhabi, United Arab Emirates

    DHL WORLDWIDE EXPRESS – ABU DHA BI – UAE (2003 - 2006 ) Page - 3 - of 4 -Ground Operations Courier cum Assistant – (based at the DHL Abu Dhabi international airport hub and City office) ➢ Time bound delivery and collection of shipments within a geographically designated areas in Abu Dhabi city and suburban areas ➢ Routine in house operational processing like shipment receiving , scanning, sorting, repacking, coding, manifesting, re-weighing, etc. in line with DHL standards and procedures ➢ Payment follow up and collection ➢ Business promotional sales back up ➢ Counter customer services after office hours During my tenure with DHL DXB, I have attended various workshops related to customer services.

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  Memo Express LLC

  • Bur Dubai, Dubai, United Arab Emirates

  • Mailroom Clerk

    • Dec 1996 - Jun 2002
    • Bur Dubai, Dubai, United Arab Emirates

    MEMO EXPRESS COURIER SERVICES DUBAI – UAE (1996 - 2002) -Mailroom operations clerk – Outsourced staff Mainly Based in E MIRATES BANK INTERNATIONAL – DUBAI head office centralized mailroom operations. Also served in various other leading banks such as SCB, ANZ, ABN AMRO, and NDB on part time basis. My key responsibility was to receive segregate, record and dispatch the following to and from various sources. ➢ Internal and external banking mails ➢ Courier and postal documents and packages ➢ Customer statements, transaction advises. Share certificates, TT remittances. L/C documents, bank guarantees, return cheques etc. ➢ Credit cards dispatch ➢ Call Centre agent ➢ Banking stationary materials

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  DHL Express

  • Sri Lanka

  • Ground Operations

    • Nov 1991 - Nov 1996
    • Sri Lanka

    DHL worldwide Colombo – Sri Lanka. (1991 – 1996) - -Ground operations assistant cum courier ➢ Time bound delivery and collection of shipments within a geographically designated areas in Colombo and suburban areas ➢ Routine in house operations like shipment receiving , scanning, sorting, repacking, manifesting etc. in line with DHL standards and procedures