Experience

• 

  Bibit.id

  • Indonesia

  • Software Quality Assurance

    • Apr 2022 - Present
    • Indonesia

• 

  Self Employed

  • Yogyakarta dan Sekitarnya, Yogyakarta, Indonesia

  • Freelancer on Economic Research Topic

    • Jul 2019 - Apr 2022
    • Yogyakarta dan Sekitarnya, Yogyakarta, Indonesia

    Run data analysis using various data analysis software | Detecting data processing errors | Giving advice on data processing such as variables, amount of data, and data criteria | Interpreting the results of data analysis.

• 

  UIN Sunan Kalijaga Yogyakarta

  • Daerah Istimewa Yogyakarta, Indonesia

  • Economic Research Assistant

    • Jun 2021 - Dec 2021
    • Daerah Istimewa Yogyakarta, Indonesia

• 

  Universitas Islam Indonesia

  • Yogyakarta Area, Yogyakarta, Indonesia

  • Research Assistant

    • Sep 2018 - Jan 2020
    • Yogyakarta Area, Yogyakarta, Indonesia

    Assisting researcher to analyze economic and financial data using various data analysis software such as AMOS, Eviews and SPSS | write papers that will be sent to various accredited journals. Draft presentations on economics and finance topics and held focus group discussions (FGD).

• 

  Majelis Diktilitbang Muhammadiyah

  • Yogyakarta dan Sekitarnya, Yogyakarta, Indonesia

  • Journalist

    • Sep 2018 - Jul 2019
    • Yogyakarta dan Sekitarnya, Yogyakarta, Indonesia

• 

  Universitas Widya Mataram

  • Yogyakarta

  • Staff Khusus Rektor

    • Oct 2018 - Mar 2019
    • Yogyakarta

• 

  PT VADS Indonesia

  • Yogyakarta Area, Yogyakarta, Indonesia

  • Inbound Customer Service Representative

    • Mar 2017 - Aug 2018
    • Yogyakarta Area, Yogyakarta, Indonesia

    Handling up to 30 calls in a day in regards to clients’ complaints and inquiries. | Always being ready around the clock and was only entitled to 2 minutes after call work to finish the reports. | Achieving the company’s targeted KPIs and Metrics. | Accomplishing rotating 5 days 8-hour shifts including weekends and public holidays. | Providing accurate, valid and complete information and troubleshooting by using the right methods/tools. | Identifying and assessing customers’ needs to achieve a satisfactory level. | Build sustainable relationships and trust with customer accounts through open and interactive communication. | Assisting Team Manager to be floor support if any of teammates experience technical difficulties. | Assisting Team Manager to re-assign agents’ reports in case the agents mistakenly submit them to the wrong pool. ||