Experience

• 

  7x Powered Group

  • Canada

  • Sales/Customer Experience Specialist

    • Jun 2021 - Present
    • Canada

• 

  Prime Atlantic Cegelec (PACE)

  • Nigeria
  • Oil and Gas
  • 200 - 300 Employee

  • Customer Service/Admin Officer

    • Oct 2015 - Feb 2021

    • Executed administrative operations, contracting, management and processes• Customer Service and company compliance with laws in terms of product/service delivery• Scheduling and managing appointments, meetings and events• Managed client relationships as well as vendors for customer satisfaction and profitability• Designed, edit and draft correspondence, mails, memos, and other documents• Arranged all travel bookings for executives, managers and staffs: flight ticket, hotel and logistics• Processed Invoices, taking Inventories of and ordering supplies on a regular basis• Supervised the activities of employees, evaluated and trained where necessary• Supervised the management of company resources and assets and ensure 100% policy compliance• Achieved 25% improvement in the internal/external customer survey rating• Prepared and analyzed expense report to achieve cost savings • Supervised budget approval for travel management, repair, and purchase of new assets

  • Front Desk Officer

    • Feb 2015 - Sep 2015

    • Answering and direction phone calls, taking messages when necessary• Organized and scheduled meeting and appointments• Maintained confidentiality of correspondence, documents, meetings, and telephone calls• Managed all travel arrangements of over 100 staffs: flight tickets, hotel and logistics • Draft correspondence, mails, memos, and other documents• Managed and distribution of incoming and outgoing packages, mails, and deliveries• Assisted in the maintenance of the performance management and improvement system• Assisted project team with correspondence and report preparation

• 

  Finchglow Travels Limited

  • Account Manager: Sales

    • Feb 2014 - Jan 2015

    • Established processes to achieve 30% client retention to increase productivity and sales• Customer service and relationship management• Activated 15% of old dormant account through rebranding and marketing of the company to customers• Assisted team lead in driving sales through the design of new marketing ideas and processes to contribute to team’s success• Prioritized and resolved all escalated issues in a timely manner• Supplied management with feedback on customer needs, problems, competitive activities and potential for new products and services

• 

  Ministry of Agriculture and Cooperative

  • Planing and Statistics Department

    • Jul 2011 - Jun 2012

    • Handled minutes of meetings and memos• Volunteered and performed field work and surveys • Administered questionnaires and status report on farmers activity and productivity• Coordinated and scheduled executives’ meetings and events

• 

  ExxonMobil

  • Order Taker

    • Jan 2009 - Jun 2009

    • Handled order managements, pick ups and payment• Managed and oversea order deliveries and schedules• Resolved all escalated issues in a timely manner• Delivered excellent customer service/retention ability• Posted payments on orders to facilitate evenly distribution of products