Experience

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  Commercial Bank of Kuwait

  • Kuwait City, Al Asimah, Kuwait

  • Senior Supervisor | Digital Transformation and Innovation

    • Feb 2024 - Present
    • Kuwait City, Al Asimah, Kuwait

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  The Public Institution for Social Security

  • Kuwait
  • Government Administration
  • 500 - 600 Employee

  • Strategic Planning and Project Management Specialist | General Management Sector

    • Nov 2022 - Dec 2023

  • Employee Relations Specialist | Human Resources

    • Jun 2022 - Nov 2022

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  Al Ahli Bank of Kuwait

  • Kuwait

  • Senior Business Analyst | Enterprise Program Management Office

    • Jun 2021 - May 2022
    • Kuwait

    Support EPMO activity including process analysis, system analysis, measuring success and stakeholder and leadership reportingUnderstand business processes and interpret them to define requirements, analyze current as‐is processes and conceptualize to‐be requirementsSupport development of detailed user requirements, user stories, test scenarios and test casesSupport solution developers and business subject matter experts with documentation of functional and technical processesDevelop detailed process maps and business process procedure documentation following the BPMN standardAnalyze data and draw conclusions from the data as it relates to business processesSupport EPMO activity including process analysis, system analysis, measuring success and stakeholder and leadership reporting

• 

  National Bank of Kuwait

  • Kuwait
  • Banking
  • 700 & Above Employee

  • Business Implementation Officer | Global Cash Management

    • May 2017 - May 2021

    Implement Cash Management Solutions and all commercialization for all Corporate Customers of NBK Group (Domestic Corporate and Foreign Corporate Oil & Gas)Acquire New Business: Network to onboard new customers to cash management. Research their products and transaction types. Prepare cash management proposals and solutions to management and executivesTargets: Upgrade existing enquiry cash management clients to financial to reduce manual instructions and generate profit per transaction fired. Cross‐sell services; Trade Finance Portal, RET (Online FX) Portal, Prepaid Cards, Credit CardsPortfolio Management: Routinely visit high priority customers to maintain relationships and ensure customer satisfactionAdditional Responsibilities: Assist in cash management testing for implementing new business requirements

  • NBK Academy | Wave 17

    • Jan 2017 - May 2017

    NBK’s legacy training program designed for fresh graduates covering various areas of the banking industry including: banking principles, risk management, financial accounting, marketing, negotiation, consumer and commercial lending, in addition to creativity, innovation and design thinkingGraduated Top 3 of the cohort and received “Top 3 Performers” award