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Farzana Moolla

Customer Service Team Lead at BoxBrownie.com
Intro Book
Farzana Moolla is a seasoned professional with 9 years of experience in tourism, customer service, and business strategy, holding various leadership roles in South Africa.
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Location
Johannesburg, Gauteng, South Africa, ZA
Skills
  • Tourism
  • Customer Service
  • Event Management
  • Sales
  • Business Travel
  • Show all
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Bio

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Farzana Moolla is a seasoned professional with expertise in Tourism, Customer Service, and Event Management. As a Customer Service Team Lead at BoxBrownie.com, she has honed her skills in Business Travel, Social Media, and Event Planning, driving business growth through strategic Marketing Strategy and Public Relations. With a Higher National Diploma in Financial Accounting from The Institute of Certified Bookkeepers - ICB, Farzana brings a strong foundation in Business Strategy and Financial Administration. Her diverse experience spans over 8 years, with stints at BoxBrownie.com, The Sweet Jar, Ashraful Aid, Gold Leaf Tobacco, and One Stop Travel & Tours. Notably, Farzana holds a Leadership Certification from BoxBrownie.com, recognizing her exceptional leadership abilities. Throughout her career, Farzana has demonstrated adaptability, resilience, and a passion for delivering exceptional customer experiences. Her expertise in Event Management, Sales, and Strategic Planning has earned her a reputation as a results-driven professional in the tourism and business sectors.

Credentials

  • Leadership at BoxBrownie.com
    BoxBrownie.com
    May, 2024
    - Apr, 2026

Experience

  • BoxBrownie.com
    • Australia
    • Photography
    • 100 - 200 Employee
    • Customer Service Team Lead
      • Nov 2022 - Present

    • Customer Service Executive
      • Jul 2022 - Oct 2022

  • The Sweet Jar
    • City of Johannesburg, Gauteng, South Africa
    • Small Business Owner
      • Aug 2020 - Aug 2022
      • City of Johannesburg, Gauteng, South Africa

      Small business owner of a Candy and Deli store based in the Sandton area, Johannesburg

  • Ashraful Aid
    • City of Johannesburg, Gauteng, South Africa
    • Finance Manager
      • Feb 2022 - Jun 2022
      • City of Johannesburg, Gauteng, South Africa

  • BoxBrownie.com
    • Customer Service Executive
      • Sep 2021 - Jan 2022

  • Gold Leaf Tobacco
    • Gauteng, South Africa
    • Financial Administrator
      • Mar 2016 - Jul 2020
      • Gauteng, South Africa

  • One Stop Travel & Tours
    • Travel Consultant
      • Jun 2013 - Feb 2016

Education

  • 2024 - 2025
    The Institute of Certified Bookkeepers - ICB
    Higher National Diploma, Diploma in Financial Accounting

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Industry Focus. “Photography”

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