Experience

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  University of Maryland Medical Center Midtown Campus

  • United States

  • Operations Office Manager

    • Aug 2023 - Present
    • United States

• 

  University of Maryland Medical Center

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Project Specialist

    • Dec 2019 - Aug 2023

    • Performed Executive Assistant job functions, such as:• Handled confidential documentation and trusted with high-level executive communications• Demonstrated ability to resolve complex administrative problems independently• Makes decisions on specific operating problems within authorized scope• Manages special projects and assignments by carrying out background research on issues, tracking progress and meeting deadlines. Identifies areas which require immediate executive attention• Provides mentorship through the UMMS MentorCliq program• Knowledge of and capacity to understand procedures, practices, policies, along with the ability to communicate administrative decisions to staff• Ability to work under pressure, handle multiple tasks and meet related deadlines • Continued duties from my previous Administrative Coordinator role in addition to the following:• Extremely computer literate with advanced proficiency in Microsoft office suite• Highly effective verbal, written, and interpersonal skills • Facilitates fall community of practice, fall combined, and fall steering committee meetings • Assists the safe patient handling and mobility specialist with the coordination of patient safety week• Coordinates and implements special events to include publicity, invitations, audio-visual, communication, and/or refreshments • Learned new applications, such as DocuSign, SharePoint, Smartsheet, Concur, Survey Monkey, Sign up Genius and Tableau to streamline, plan, and track data information and reconcile credit card and other financial information • Carries out other administrative tasks as required, to include ordering office supplies, pay equipment and maintenance invoices, and recommending cost savings where appropriate• Learned and applied new payroll platform to continue to successfully function as the department timekeeper and attendance tracker. Also learned to auto-populate employee schedules and run complex reports

  • Administrative Coordinator

    • Apr 2018 - Dec 2019

    • Continued duties from my previous Administrative Assistant role in addition to the following:• Coordinated and maintained the executive schedule and appointments for the Senior Director of Patient Care Services for both the Downtown and Midtown campuses. Anticipated executive course of action.• GoToMeeting, WebEx, Zoom facilitator and application support • Provides administrative support for, and functions as a liaison between legal, risk management, SCCEs and potential students to manage school contracts • Created a process allowing executives to digitally sign documentation• Responsible for planning and organizing interior structure planning for the following projects: Respiratory Therapy Education Room, 4A hallway beautification, Midtown Rehab 7th floor beautification and Data Analyst Office Space• Executed employee payroll and same pay period supplemental payments• Worked with the EBP & Research Coordinator and Finance to document hours worked and payments made to Rehabilitation Services staff participating in research studies in addition to initiating payment reimbursements every financial quarter• Administrator for the Fall Prevention steering committee share drive• Processed employee documentation such as performance improvement plans and performance evaluations through HRConnections in a timely manner• Responsible for ordering, maintaining and organizing department supplies to minimize wasteful spending and duplicate ordering• Performed credit card reconciliation every month for department purchases to include receipt tracking and maintenance

  • Administrative Assistant

    • Jan 2016 - Apr 2018

    • Coordinated and maintained the executive schedule and appointments for the Director of Patient Care Services for both the Downtown and Midtown campuses• Provided administrative support for school contracts • Functioned as the department timekeeper, to include employee attendance tracking• Processed check requests for payments to outside organization as well as interdepartmental transfers for internal payments• Documented hours worked and payments made for Rehabilitation Services staff participating in research studies • Processed employee documentation such as performance improvement plans and performance evaluations through HRConnections in a timely manner• Responsible for ordering, maintaining and organizing department supplies • Functioned as the point of contact for department events

  • Temporary Administrative Assistant

    • Nov 2015 - Jan 2016

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  NCIA

  • Baltimore, Maryland, United States

  • Membership & Registration Coordinator

    • Aug 2012 - Jun 2015
    • Baltimore, Maryland, United States

    • Functioned as the liaison between NCIA and our members• Retained NCIA membership records• Supervised volunteers at the conference host location• Maintained NCIA website and Facebook page• Invoiced and took payments for membership dues and annual conference attendance

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  Baltimore International College

  • Culinary Arts Center Office Manager

    • Jan 2010 - Dec 2011

    • Supervised work study students• Solicited and booked events for the culinary arts center• Coordinated chef demonstrations, meetings, community service and special events• Maintained office and kitchen supply inventory

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  Saint Johns County Visitors & Convention Bureau

  • St Augustine, Florida, United States

  • Inside/SMERF Sales Manager

    • Nov 2006 - Nov 2009
    • St Augustine, Florida, United States

    • Advanced from Sales & Marketing Research Assistant to the Inside Sales/SMERF (Social, Military, Education, Religious, Fraternal) Sales Manager• Solicited and booked over 2 million dollars in business for the SMERF sales market• Designed market pieces to generate and increase tourism• Planned and implemented familiarization tours and itineraries• Generated sales and marketing reports emphasizing results, market conditions and conversion rate

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  Avenida Inn St. Augustine Hotel

  • Marketing Assistant

    • Mar 2006 - Nov 2006

    * Solicitation, follow up and successful booking of hotel room nights for the Avenida Inn* Website management and calculation of hotel room rates* Facilitation of packages, give-aways and special rates* Sole support to the Assistant General Manager, Marketing Director and Director of Sales* Liaison between guests and management