Experience

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  MST Global

  • Brisbane, Queensland, Australia

  • System Engineer

    • Feb 2022 - Present
    • Brisbane, Queensland, Australia

    Collaborate with stakeholders to understand operational needs and requirements for technology systems within the mining site.Implement and integrate hardware and software components to create robust and reliable technology infrastructure.Design, deploy, and maintain automation and control systems to optimize mining processes, reduce human intervention, and enhance safety.Implement remote monitoring solutions using IoT (Internet of Things) technologies to collect data from mining equipment, vehicles, and infrastructure.Generate regular and ad hoc reports to track performance metrics, operational efficiency, and safety compliance.Collaborate with multidisciplinary teams, including mining engineers, geologists, safety officers, and IT personnel, to align technology systems with operational objectives.

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  Carinity

  • Brisbane, Queensland, Australia

  • Information Technology Support Technician

    • Sep 2017 - Present
    • Brisbane, Queensland, Australia

    Responsibilities:❖ Provide onsite, on-phone and, online IT support including diagnose and troubleshoot and resolve hardware and software problem❖ Manage Active Directory, DHCP and group policy❖ Ensure that a high level of customer service and support to provide to all internal and external users❖ Update technical and user training documentation❖ Create, monitor, priorities, escalate and resolve request in Freshdesk ticketing system❖ Allocate, Setup and configure laptops, Desktops and mobile devices including joining to the domain, Microsoft Azure MDM for users, computers❖ Deploy and manage Microsoft Endpoint (Intune)❖ Support cloud services including office 365 and share point online❖ Setup Virtualization (Hyper V, VMware)❖ Install, setup, support and troubleshoot Microsoft windows servers (2008, 2012 and 2016)❖ and Microsoft windows desktop version up to windows 10❖ Setup and support printers and photocopiers❖ Deliver proactive monitoring and preventive maintenance for all branches

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  City Beach Australia

  • Brisbane, Queensland, Australia

  • Information Technology Support Specialist

    • Jul 2016 - Sep 2017
    • Brisbane, Queensland, Australia

    Responsibilities: Provided technical support and projects deliveries in the following areas:❖ Onsite, on-phone and, online IT support including diagnose and troubleshoot and resolve hardware and software and network problems for all branches around Australia.❖ Cloud services including office 365, Microsoft Azure and sharepoint online❖ Microsoft windows servers (2008, 2012, 2016)❖ Microsoft windows desktop version up to windows 10❖ Printers and photocopiers ❖ Delivering proactive monitoring and preventive maintenance for all branches❖ Administration and maintenance of corporate LAN

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  Aim Communications

  • Brisbane, Australia

  • IT Specialist contractor

    • Feb 2016 - Jul 2016
    • Brisbane, Australia

    2016(Feb)- 2016(July) IT SpecialistAim Communication http://www.aimcom.com.au/Working with Panasonic IP phones, Telstra APP market place, Trained by Telstra company along with long term IT support previous experiences helped me on providing IT support and project deliveries to the customers onsite and remotely within a team or individuallyResponsibilities:Provide technical support and projects deliveries in the following area* Cloud services including office 365 and share point online via Telstra APP market system* Setup & programing Panasonic IP phones* Configuration of Cyberoam Firewall as a part of network security solution* Configure and maintain backup solution like MozyPro, Shadow Protect, Acronis

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  Oper8

  • Brisbane

  • IT System Engineer

    • Dec 2014 - Aug 2015
    • Brisbane

    Working with devices range of technologies to provide IT support and project deliveries to the customers onsite and remotely whit in team or individually.• Cloud services including office 365 and share point online• Virtualization (Hyper V, VMware)• Microsoft windows servers (2012,2008,2003)• Microsoft windows desktop version up to windows 8.1• Setup emails and did maintenance for Ipod and Iphone and Mac books• Printers and photocopiers • Backup solutions (Cloudberry, windows server backup)• Using system center and group policies to manage and support desktops, user and applica-tions• Support users remotely (using Teamviewer , VNC, VPN ) • Setup and maintain desktop , laptop( Mac & Windows) and servers• Ensure that a high level of customer service and support to provided to all internal and external customers• Create and maintain build documents and knowledge base articles to help and enhance collaboration across the team.

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  AQUATECMAXCON

  • Ipswich, Australia

  • IT Support Officer

    • Sep 2011 - Dec 2014
    • Ipswich, Australia

    Responsibilities:• Network and IT supporting of five national and an international offices • remotely using ScreenConnect, Teamviewer, RDP and VPN• Handled a LAN contains 300 users• Setup & config Wyse Thin client• Adding a new VLAN in switch and troubleshooting• Working with various switches such as Dell Power connect 6248, 3548• Delivering proactive monitoring and preventive maintenance for all branches• Setup & config of VPN in Dell Sonic wall • Handled DFSR system and synchronization• Handled User account, Active Directory and Group policy• Setup & trouble shooting of all employees mobiles and IP phones• Setup, config and troubleshooting of employees emails(IceWarp), outlook and mail server• Setup, config & Troubleshooting of Antivirus Kaspersky • Handled Backups and recoveries employees PC and Servers• In order to support IT troubleshooting of 350 employees I needed to rotate through different technical specialties and skill sets• Remote troubleshooting of site employees’ PCs in different variety of windows XP, Windows7, Windows 8 and Mac OS.• IT support of employees and customer as soon as ticket had raised, and quickly assess the customer’s situation

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  2009 - 2010

  • Perth, Australia

  • System Administrator

    • 2009 - 2010
    • Perth, Australia

    DesigntechResponsibilities:Administration and maintenance of corporate LANInstallation and improvement of computer software and network equipmentEvaluation and maintenance of telecommunications systemsConfiguration and maintenance of antivirus in corporate network Assistance with troubleshooting, backup, and archiving in Microsoft OS baseService of internal and external customers by resolving IT related problems

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  Central TAFE

  • Helpdesk Expert

    • 2009 - 2009

    • Excellent at analyzing customer needs and providing effective IT solutions• Quality knowledge in Microsoft operating systems• Methodical approach to solving problems• Strong client focus and genuine desire to assist• Able to work as part of a team and independently• Efficient time management and organization skills• Highly skilled in network cable connection troubleshooting

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  Agri Bank (Remis)

  • Helpdesk Expert, Hardware Technician and Network associate

    • 2007 - 2009

    • Excellent at analyzing customer needs and providing effective IT solutions• Good knowledge in MS Windows Server• Quality knowledge in MS Office, Windows XP Pro/Vista, and LAN/WAN net-working • Making multiple backup, archive and disaster recovery solutions focused• Advanced network serving outside customers and internal employees of the company• Highly skilled in network cable connection troubleshooting• Strong ability in recovery of data and troubleshooting of OS’s• Advanced phone support in business and IT customers technical problems and service requests• Organized records of problem symptoms in a separate database

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  M.E.T

  • System Administrator

    • 2006 - 2007

    • Excellent at design, assemble and set up of new computer systems• Installation of new programs, printers, and other peripherals• Highly responsible whether dealing with internal employees or outside custom-ers, for delivering friendly, prompt service• Quality knowledge in customer service standards and follow up with additional instruction to find the best solution for any immediate problems

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  ISIRAN

  • IsIran institute

  • IT Support technician

    • 2002 - 2005
    • IsIran institute

    • Advanced ability at analyzing customer needs on the phone and providing effective IT solutions remotely• High quality support for all IT related hardware and software support requests• Being ensured the policy of user access rights are in order based on the com-pany policy for existing• Advanced ability in maintaining and supporting Microsoft servers Operating Systems, updates and patches• Excellent maintaining, periodic backup (daily, weekly & monthly) and house-keeping of Microsoft servers