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Farhana Shariff is a seasoned administrative professional with experience in data entry, customer service, and IT support. She has worked in various roles, including Sales Administrator, Service Administrator, IT Assistant, and IT Trainee, utilizing her skills in planning, documentation, and communication. With a Bachelor's degree in Computer Science from the National University of Malaysia, Farhana has developed a strong foundation in computer systems and software applications. She is proficient in Microsoft Office and has experience with SAP doobiz system, Mikrotik, and PRTG Network system.

Experience

  • Fire Fighter Industry
    • Petaling Jaya, Selangor, Malaysia
    • Sales Administrator
      • Jul 2020 - Present
      • Petaling Jaya, Selangor, Malaysia

      • Do planning for technician (servicing fire system for contract customer)• Update and monitoring master list contract customer• Prepare and make sure contract agreement between customer and company is updated based on customer requirement• Typing work (quotation, letter, report, others)• Do invoicing to customer• Attend call and email customer• Attend customer walk in (if necessary)• Assist manager’s work (documentation)

  • WDG RESOURCES SDN BHD
    • Selangor, Malaysia
    • Service Administrator
      • Oct 2018 - Dec 2019
      • Selangor, Malaysia

      •Data entry (update machine arrive and delivery into SAP doobiz system)•Prepare quotation and invoicing to customer•Warranty claim submission to Doosan (using SAP doobiz system)•Handling overall service process documentation (such service job sheet, open job card number, quotation to customer, invoicing, service record)•Process purchase order and GRN•Monitor service schedule for excavator machine•Communicate and cooperate with various department•Assist manager on service job•Others admin job (as instructed by manager)

    • IT Assistant
      • Feb 2018 - Aug 2018
      • Malaysia

      • Data entry• Create and setup tunnel network from site to the other site using internal mikrotik for each site of Pusat Internet 1 Malaysia• Create and setup ip dns for each site of Pusat Internet 1 Malaysia• Create and setup blocking website using firewall internal mikrotik for each site of Pusat Internet 1 Malaysia• Support internet browser issue for each site of Pusat Internet 1 Malaysia using remote desktop• Monitor PRTG Network system (NMS-PC)• Monitor Nagios backhaul system• Upload report/document into system

    • IT Trainee
      • Aug 2017 - Dec 2017
      • Malaysia

      • Develop Online Shopping Application• Support existing system• Development consist of designing, testing and deployment• Get involved in training php form, Yii2 framework• Get involved in training Google Summit KL• Conduct and support online training with Campus Manager

Education

  • 2014 - 2018
    National University of Malaysia
    Bachelor's degree, Computer Science

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