Experience

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  Monstarlab

  • Japan
  • Business Consulting and Services
  • 700 & Above Employee

  • Engagement Director

    • Jan 2024 - Present

    - Core focus on Global Insurance for International Markets (MENA, US, Europe and the UK)- Develop GTM strategies and marketing campaigns - Oversee and manage the engagement process between the company, internal teams, and clients- Lead cross-functional projects from initiation to completion, ensuring timely delivery and coordination- Develop and maintain strong client relationships, understanding their needs, concerns, and objectives- Provide direction and support to engagement managers and consultants, fostering a collaborative work environment- Identify opportunities for business development and mitigate potential risks to ensure project success- Provide strategic guidance for new tools/systems introduced such as Certinia (FinancialForce)

  • Operations Manager

    • Jan 2023 - Dec 2023

    - Partnerships and Growth: Administered growth through strategic partnerships with AWS, Salesforce, and Certinia for internal use, service expansion, and mutual revenue growth.- Professional Services Tool Transition: Provided over-sight and support for the selection and implementation of a new professional services tool, managing a change team and securing senior leadership buy-in.- Operational Management: Managed efficiency across diverse teams in MENA, US, Europe, and the UK, ensuring smooth workflows and standards compliance.- Policy Development and Implementation: Created and enforced operational policies and procedures for continuous improvement.- Team Leadership: Oversight and management of operational staff, fostering collaboration and managing vendor relationships to ensure compliance.- Market Expansion: Established a Spanish entity.

  • Engagement Manager

    • Mar 2022 - Dec 2022

    - Managed BFSI portfolio by building client relationships, understanding their challenges, crafting tailored solutions, and using a consultative selling approach to secure and maintain long-term customers.- Bridged clients and businesses across diverse industries.- Managed multiple client engagements simultaneously, consistently exceeding deliverable expectations.- Collaborated with various teams and departments to meet client needs and create new opportunities.- Ensured timely, accurate delivery and provided excellent customer service on all engagements.- Managed revenue recognition and accounts receivables for MENA.

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  Akhile Management And Consulting

  • South Africa

  • Business Development Executive

    • Feb 2020 - Feb 2022
    • South Africa

    A proudly South African start-up that focuses on the integration of technology and business processes to:- Enable data driven and informed decision making; and- Enhance and improve efficiency of key processes.We ensure that the right partners and technologies are integrated to develop sustainable solutions. Our extensive experience in the disciplines of finance and technology inform our premise that technology driven solutions is a key contributor to business enhancement and development. We empower our clients to remain viable by promoting a platform for innovation.Responsibilities:- Orchestrated project oversight and implementation, networked with stakeholders, and drove business growth through strategic partnerships, at a C-suite level. - Led marketing and communications efforts to grow the business. - Negotiated legal agreements, and aligned innovative solutions with government interventions.- Drove partnering opportunities with major firms. - Spearheaded resource augmentation for global institutions.- Guide the architecture of key applications/systems to grow and monitor the business such as a tender management system.

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  African Ideas Corporation (Pty) Ltd

  • Cape Town Area, South Africa

  • Senior Executive Manager

    • Oct 2014 - Jan 2020
    • Cape Town Area, South Africa

    Over 20+ simultaneous, large-scale, high-budget and complex engagements for a strategy and innovation consulting firm focused on digital disruption across African societies. Collaborates with governments, academia, non-governmental organisations (NGOs), as well as private companies to devise transformative growth strategies, build innovation capabilities and develop products, services and solutions to ultimately improve lives. Directing project delivery from inception through to implementation. A selection of my project work includes: • Feasibility study for establishment of a technology innovation hub in the Free State • Feasibility study on telecommunications infrastructure for the City of Cape Town • Partnership with Dimension Data to implement a patient health management system for the Western Cape Department of Health • Project lead for a US Trade and Development Agency funded initiative, with a focus on Digital Outreach Community Centres • Directed the setup of a not for profit company (NPC) called Partnership for a Digital Africa• Assists small, non-technical businesses starting to use digital technologies to grow their businessAlso provides a Chief Operations Officer (COO) role to TechnicUS, an organisation which aims to provide free, accredited education and training for Trade and Vocational Streams through an easy-to-use Mobile Platform and Practical Experience Local Partners. Manages a partnerships with Universities and TVET Colleges in the Western Cape, including driving and implementation of projects such as smart campuses, digital communities and digital leadership.

• 

  Western Cape Government

  • South Africa
  • Government Administration
  • 700 & Above Employee

  • Assistant Portfolio Manager of Strategic Initiatives: Cape Catalyst

    • Apr 2010 - Sep 2014

    Executed a portfolio of strategic initiatives focused on strengthening the economic infrastructure of the Province to realise the vision of the Western Cape Government. Goals of the project are to leverage off government assets in order to: significantly stimulate economic growth within the economy and within lead sectors as well as to improve competitiveness of the region to increase exports. Farhaana performed a key project management and oversight role for all projects and forums within the unit comprising: people, mentoring and coaching; stakeholder, events and communication including coordination of international delegations; financial management; operations including the movement, relocation and refurbishment of the unit; human resource; and report writing and documentation.

  • Assistant Portfolio Manager on the Western Cape Broadband Initiative

    • Apr 2010 - Sep 2014

    Administered a portfolio of projects driven to spread broadband infrastructure and access to communications for business and society and an aim to reduce communication costs, increasing penetration and reducing the digital divide in urban and rural contexts. She fulfilled critical portfolio supervision role from inception through implementation on all projects including: project and contract management on contracts valued from R500K to R60 million; strategic management; stakeholder, events and communication coordination including a Broadband audio-visual featured on YouTube; financial management; human resource management including creation of the Broadband Programme Office, including organograms, job descriptions and submissions; and overall innovation and strategy.

  • Assistant Portfolio Manager at Western Cape Health Technology Park (WCHTP)

    • Apr 2010 - Mar 2012

    Conceptualised and drove the establishment of WCHTP which will be a colocation of related organisations, all focused on innovation in biotech and health technologies. This was positioned as partnership between various public players with a vested interest in growth in biotech and health innovation across academia and private enterprise. Core responsibilities comprised: project and contract management; strategic management; stakeholder, events and communication; and financial management.

  • Assistant Portfolio Manager on The Fringe

    • Apr 2010 - Mar 2012

    Coordinated a set of projects geared at the development of the Eastern Central Business District (CBD) of Cape Town into a design-focused precinct with the aim to create a premier African environment for design innovation, creativity and entrepreneurship. The intent of the project is to showcase design, incubate emerging talent and enable innovation in order to drive improvement in quality of life, enhance economic growth and drive sustainable solutions. Her primary activities related to the project portfolio consisted of: project management; strategic management; stakeholder, events and communication management; financial management; and skills development and research including site suitability with regards to locations, the market and related regulations.

  • Acting Office Manager for Chief Directorate (CD)

    • Aug 2009 - Mar 2010

    Acted as the Office Manager reporting to Chief Director for Trade and Sector Development. Assisted with strategic and operational management. Maintained knowledge of projects including stakeholders, budget, risks and outcomes as well as sector strategies and vision. Rendered administrative support while managing interns and staff. Her additional duties comprised: stakeholder, events and communication management; financial and cashflow management; annual reports and performance plans; skills development and research; report writing and document management; and monitoring and evaluation.

  • Assistant Director

    • Jun 2008 - Jul 2009

    Operated the unit responsible for Information and Communication Technologies (ICT) as well as Business Process Outsourcing (BPO) sectors, working with the Cape IT Initiative in collaboration with the Bandwidth Barn (TheBarn) as well as Business Process enabling South Africa (BPeSA). Duties included: project management, developing programmes to promote sectors while identifying new sector initiatives and programmes; strategic management, reviewing and contributing to the ICT & BPO sector strategies and also monitoring and evaluation of Micro-Economic Development Strategy (MEDS) Programmes; stakeholder, events and communication; financial and procurement management; and skills development and research.

  • Senior Administration Officer

    • Apr 2005 - May 2008

    Performed a key administration role reporting directly to the Registrar for the Tourist Guide Registration Office which regulates the Guiding Industry for Tourism in the Western Cape, as mandated by the Tourism 2nd Amendment Act of 2000. Implemented and planned projects including campaigns for Illegal Guiding, new ID cards system for guides, training and up-skilling of guides. Managed the office overall in the absence of the Registrar, providing leadership and guidance to staff. Facilitated and assisted with the selection and recruitment of staff and interns while also getting involved in the Departmental Internship Programme. Farhaana handled queries and complaints of guides, operators or any tourism-related matters and Ministerial enquiries, specifically managing walk-in queries including difficult and sensitive cases. Assisted with budget planning, including cashflow management to ensure expenditure against Annual Performance Plan.