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Fanny Wong

Group Director of Operations at GR8 Leisure Concept Limited
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Fanny Wong, a seasoned hospitality professional, holds a Hotel, Catering and Tourism Management degree from The Hong Kong Polytechnic University, with 15 years of experience in leading operations, training, and customer service at top-tier hotels in Hong Kong and Macau.
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Location
Kowloon, Hong Kong SAR, HK
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Bio

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Fanny Wong is a seasoned hospitality professional with extensive experience in hotel management and operations. She has held various key positions, including Group Director of Operations at GR8 Leisure Concept Limited, Resident Manager at Hotel Soul, and Executive Assistant Manager at Hotel Soul and Hullett House. Fanny has also worked at InterContinental Grand Stanford Hong Kong, THE MIRA HONG KONG, and Island Shangri-La Hotel, where she oversaw front office operations, trained staff, and handled guest complaints. Fanny holds a degree in Hotel, Catering and Tourism Management from The Hong Kong Polytechnic University.

Experience

  • GR8 Leisure Concept Limited
    • Hong Kong SAR
    • Group Director of Operations
      • Apr 2021 - Present
      • Hong Kong SAR

  • Hotel Soul
    • Resident Manager
      • Jan 2018 - Mar 2021

      One of the hotel brands under GR8 Leisure Concept Limited.

    • Executive Assistant Manager
      • Jun 2017 - Dec 2017

  • Hullett House
    • Hospitality
    • 1 - 100 Employee
    • Executive Assistant Manager
      • Jan 2017 - Jun 2017

      One of the hotel brands under GR8 Leisure Concept Limited.

    • House Manager
      • Sep 2014 - Dec 2016

      Re-organisation of ROOMS operation, establishment of operating standards to drive the hotel towards 5 stars international luxury standards, creation of new service Personal Butler service. Accolades for the ROOMS in 12 months Trip Advisor -'Certificate of Excellence' 2015Trip Advisor - 2015 Traveller's Choice Top Small Hotels Hotels.com - Outstanding Guest Review Award 2015Booking.com - 2014 Guest Review AwardConde Nast Traveler China - Gold List 2015

  • InterContinental Grand Stanford Hong Kong
    • Assistant Front Office Manager
      • Jul 2011 - Aug 2014

  • THE MIRA HONG KONG
    • Duty Manager
      • Apr 2010 - Apr 2011

      - Overseeing Front Office operation, handle guest complaint and emergency case- Conduct various training to the Front Office Team and receive comprehensive training to be the Assistant Front Office Manager - Re-organize the Front Desk operation including set up of SOP, creation of the rooms controller to reach 5 stars service standard- Responsible for recruitment, appraisal and career development for each Front Desk team member

  • The Venetian Macao Resort Hotel
    • Duty Manager - Paiza (VIP Club)
      • Jul 2007 - Apr 2010

      - Pre-opening team - Provides personalized services to VIP guests and overseeing the Paiza Club operation

  • Island Shangri-La Hotel
    • Service Leader - Front Office
      • Apr 2004 - Jul 2007

      - Supervises front desk services agents in the team and conducts various training - To assist the Service Manager to handle guest complaint- Assists the Guest History Manager to maintain the accurate guest history records/ golden circle membership enrollment and FFP record

Education

  • 2001 - 2005
    The Hong Kong Polytechnic University
    Hotel, Catering and Tourism Management

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Industry Focus. “Hospitality”

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