Experience

• 

  Freshasia Foods Ltd

  • United Kingdom
  • Food and Beverage Manufacturing
  • 1 - 100 Employee

  • Customer Service & Logistics Officer

    • Nov 2023 - Present
    • London, England, United Kingdom

    • Orchestrating transportation activities, overseeing goods storage, managing information flow from origin to delivery, coordinating transportation movements, and arranging necessary services • Coordinating and tracking the movement of goods through various logistic pathways • Providing detailed weekly logistics and warehouse reports to the manager while actively contributing solutions to enhance the overall system efficiency • Executing comprehensive logistics plans to ensure on-schedule delivery of products and packages • Acting as a pivotal coordinator bridging the Sales Team with other departments • Assisting Sales and Marketing Teams in executing marketing events and projects • Supporting routine sales activities, including customer contact, processing sales orders using SAP, and providing after-sales service • Handling post-sales complaints, effectively appeasing customer emotions, and efficiently resolving complaints within the system • Collaborating closely with Sales Managers and other departments to log and follow up on customer inquiries • Analyzing sales and customer data, generating detailed sales reports to support the Sales Team

• 

  L'oréal

  • France
  • Personal Care Product Manufacturing
  • 700 & Above Employee

  • Brandstorm 2023 Qualifying Round

    • Mar 2023 - Mar 2023
    • 英國

• 

  Qisda Corporation

  • Taiwan
  • Appliances, Electrical, and Electronics Manufacturing
  • 700 & Above Employee

  • SAM

    • Oct 2021 - Jul 2022
    • Taoyuan City, Taiwan

    • Enhanced business processes through DMAIC methodology and data analysis using Excel tools, resulting in a cost reduction. • Managed inbound and outbound goods for RMA processing, determined warranty coverage, obtained purchase orders, and oversaw RMAs' processing and release from the warehouse • Achieved a 95% success rate in fixing warranty items within 14 business days, ensuring customer satisfaction • Account Management: Collaboration with customers, global partners, and internal teams is key, along with administrative tasks for comprehensive tracking • Monitored the inventory to maintain at minimum levels and provided a monthly report • Negotiated warranty prices: Analyzed market trends, supplier costs, and customer data to negotiate warranty prices with internal teams

• 

  Lica

  • Taipei City, Taiwan

  • Purchasing Officer

    • Apr 2021 - Sep 2021
    • Taipei City, Taiwan

    ● Conducted import/export of food and cosmetic ingredients: Monitored shipments and collaborated with international suppliers for smooth delivery, achieved a successful on-time delivery rate of 98% ● Administered invoices, packing lists, and communication with manufacturers: Ensured timely order fulfilment by coordinating with foreign and domestic manufacturers and the logistics team ● Developed new manufacturers: Conducted thorough market research, negotiated pricing and product quality to identify potential manufacturers, resulting in enhanced company profit margins ● Managed meetings and reported: Prepared documenting weekly meeting proceedings and provided reports on significant issues to higher management

• 

  Columbia Sportswear Company

  • United States
  • Retail Apparel and Fashion
  • 700 & Above Employee

  • Sales Assistant

    • Nov 2019 - Apr 2020
    • Shizuoka, Shizuoka, Japan

    ● Customer relationship: Liaised with potential customers to understand customers' needs ● Inventory management: Stayed up-to-date on available inventory and new stock lines, enabling efficient customer assistance regarding purchasing options