Experience

• 

  Softenger

  • Mumbai, Maharashtra, India

  • Project Manager

    • Dec 2017 - Present
    • Mumbai, Maharashtra, India

• 

  Wipro Technology Services Ltd

  • Project Manager

    • Aug 2013 - Dec 2017

    End User Computing Infrastructure team is COE for Microsoft suites of product like SharePoint 2010. This team functions as a fundamental part of the global team, providing level 2 support and solutions most effectively to meet our customer’s needs, to deliver the services they require and to improve our products and services. Identify trends and potential problem sources, by reviewing Incident and Problem analyses with respect to Microsoft Collaboration tools.

  • Senior Project Engineer

    • Oct 2010 - Aug 2013

    Global Firewall Rule Entitlement team need to audit and identify any unused firewall access present in the Citi n/w and logs the rules for a period of 5 weeks and notifies the respective regional firewall operations to remove the firewall. Any modification made to the existing connectivity needs to follow the change management process. The job also demanded investigating for owners/business contacts of these firewall rules using various Citigroup Internal Audit and Networking tools.

  • Project Engineer

    • Aug 2008 - Oct 2010

    The CTIGA (Citi Technology Infrastructure Global Applications) Support Team provides level 2 and global administration support for flavors of Virtual Tech Suite of application products which are used by Citi employee’s globally.The task usually relates to manage Incident Management issues reported on the applications and to coordinate with both internal Technology Infrastructure and business users, providing guidance and solutions.

• 

  Caliber Computers Pvt Ltd. (Mumbai)

  • Mumbai Area, India

  • Senior Executive

    • Mar 2005 - Oct 2005
    • Mumbai Area, India

    Worked as a Consultant at Reliance Communications on behalf of Caliber Computers Pvt Ltd. Reliance has implemented a 2500 seat Contact Center at Mahape, Navi Mumbai. Our team used to troubleshoot and resolve queries raised by the telecom users within the specified SLA for a particular ticket on priority basis.