Experience

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  Zanlink Limited

  • Tanzania
  • Telecommunications
  • 1 - 100 Employee

  • Commercial Manager

    • Jul 2020 - Present

    • Identify sales leads, construct forecast and project them in sales pipeline.• Review performance of subordinates on day to day basis and deliver constructive feedback to improve weaknesses.• Develop open and professional relationships with subordinates, enabling better and more effective customer service.• Building and maintaining customer relationships through various CRM programs.• Generate daily, weekly and monthly reports for the management to assess team performance and make adjustments.• Establish and manage highly successful business to end consumers (B2C) and corporations (B2B).• Enhance Company's Brand Visibility by conducting various Advertising and PR campaigns.• Manage key enterprise accounts with responsibility for sales, contracts, negotiations and reporting.• Increase customer base and market shares by promoting the services through diverse channels.• Monitor industry trends, analyse competitions and adapt to the market changes• Coordinate and report to the group on progress of various roles of the department

  • Key Account Manager

    • Jul 2019 - Jun 2020

    • Manage key enterprise accounts with responsibility for sales, contracts, negotiations and reporting.• Establishing new and maintaining existing relationships with clients though CRM• Persuading and suggesting clients on which product or service will best satisfy their needs.• Recommending solutions to correct network trouble issues and faults.• Tender bidding and negotiating contract terms.• Meeting individual as well as teams’ sales targets.• Enhance marketing by attending trade shows, radio talks, conferences and other marketing events

  • Network Engineer (NOC )

    • Aug 2017 - Jul 2019

    • Surveying, designing and implementing a full internet set up including the main link, LAN points and coverage of WiFi throughout the intended area.• Troubleshooting of complex LAN/WAN infrastructure.• Configuring Cisco routers and Cisco switches.• Configuring Mikrotik routers for co-operate organizations, including setting up a voucher generating system.• Monitoring the network including the base stations and OLTs, client-end devices including ONUs and antennas.• Handling clients either through phone or email and instructing/assisting them remotely incase of any technical glitch.• Working closely with field technicians, project management teams and telecommunication carriers on a regular basis to resolve service issues both physically as well as remotely.• Attending the sites/customer premises to resolve any raised concern.• Recommending solutions to correct network trouble issues and faults.• Setting up optic fiber cables, tracing fiber-cuts as well as points of fault for low-received-power and re-splicing.• Setting up, configuring and troubleshooting different access points such as Ubiquity (Unifi Indoor/Outdoor, Rocket and pico/nano stations), D-link, Linksys and Mikrotik.

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  Six Telecoms Company Limited

  • Dar es Salaam

  • Network Engineer (NOC)

    • Feb 2016 - Jul 2017
    • Dar es Salaam

    Key Responsibilities Handled:-o Configuring Cisco routers and Cisco/Alcatel/Siemens switches.o Routing the data traffic using the static and dynamic routing protocols(BGP,EIGRP,OSPF).o Designing and implementation of new solutions to improving resilience of the current environment.o Configuring and troubleshooting STP and Virtual LANS.o Troubleshooting of complex LAN/WAN infrastructure, including routing protocols EIGRP, OSPF & BGP both physically as well as remotely.o Configuring the wireless equipment such as Ubiquity and Alvarion. o Handling clients either through phone or email.o Working closely with field technicians, project management teams and telecommunication carriers on a regular basis to resolve service issues. o Recommending solutions to correct network trouble issues and faults.o Setting up of Network monitoring server(Orion) in window servero Familiar with common network monitoring tools like Cacti and Solarwinds.