Experience

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  PFEC Global

  • Australia
  • Education Administration Programs
  • 100 - 200 Employee

  • HR Professional, People & Culture

    • Apr 2023 - Present

  • Business Analyst

    • Feb 2022 - Apr 2023

    - Designing and Implementing Employee Training programs both for Dhaka and Chittagong Team- Developing daily reporting summary for the customer service division - Developing real-time CRM data--Engaged in the business system's design and modificationSkills: Training · Business Analysis Strategy · Product Research · Market Analysis · Competitive Analysis

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  BD Budget Beauty

  • Dhaka, Bangladesh

  • Senior Marketing Executive

    • Oct 2020 - Nov 2021
    • Dhaka, Bangladesh

    -Created marketing objectives against business unit priorities-Conducting research and analyzing data to identify and define audiences-Devising and presenting ideas and strategies-Executed ATL and BTL campaigns for different projects-Compiling and distributing financial and statistical information-Managed content creation (shoots, interviews, AC,OVC, Video bite)for seasonal initiatives and implemented on all channels including retail, online, paid media, and newsroom.-Maintaining websites and looking at data analytics-Managed agency stakeholders and their teams to perform under the deadlines.-Updating databases and using a customer relationship management (CRM) system-Coordinated internal marketing and liaised with the P{roduct and Marketing Head for Sell-in and strategy to shape the messaging and strategy of a business unit.-Monitoring performance of the team-Managing campaigns on social media

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  Nabila Boutiques Ltd.

  • Gulshan,Dhaka

  • PR Communication & Coordinator

    • Feb 2019 - Oct 2020
    • Gulshan,Dhaka

    • Collecting & analyzing data to understand the organization behavior and seeking out new stakeholder and partner relationships in complementary industries• Working with the team to propose the media/brand/communication plan with the best rates and highest frequency communicating with the media houses to enhance company’s brand image & visibility in every media sector including TV, Radio, Press and Digital Media• Maintaining communications for promotional content and promotional seasons• Maintaining PR Communication and coordination and manage customer Queries and delivering monthly reports of social media platforms

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  Telenor Health

  • Dhaka

  • Customer Service Executive

    • Jun 2016 - Nov 2018
    • Dhaka

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  Grameenphone Ltd

  • Dhaka, Bangladesh

  • Customer Service Manager

    • Jan 2013 - Jun 2016
    • Dhaka, Bangladesh

    • Provide friendly and responsive customer service by using skills for excellent customer service.• Ensure positive customer experience• Proactively informing customers regarding products and services• Sell through inbound and outbound contacts• Capture customer insights and escalating critical issues• Maintaining targeted KPI on a regular basis• Handling customer complaints in a positive manner and converting complaints into service improvement opportunities• Enhancing Grameenphones’s brand image through serving customers