Experience

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  CSI Technologies

  • Riyadh, Saudi Arabia

  • Software Implementation Specialist

    • May 2024 - Present
    • Riyadh, Saudi Arabia

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  Thraa Riyad Trading Company

  • Riyadh, Saudi Arabia

  • IT Help Desk Support

    • Jan 2023 - Apr 2024
    • Riyadh, Saudi Arabia

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  PWG Group UAE

  • Dubai, United Arab Emirates

  • Customer Relations Officer

    • Apr 2022 - Jun 2022
    • Dubai, United Arab Emirates

    Obtained a job as a Customer Relationship Officer in PWG Group, Spearheaded day-to-day Customer Relations, Worked closely with sales Team and other departments to update all customer service policies to make them more effective• Handled any customer inquiries, reviewed and analysed customer complaints, and pro actively participated in the development and implementation of new marketing plans and strategies• Managed and updated large customer databases, identified and communicated with potential customers, and assisted in accounts management• Revised the customer service job descriptions to more accurately reflect the jobs and to help hire properly qualified people• Built and maintained relationships with clients and business partners and worked on the implementation of customer retention campaigns• Addressed several lingering customer service issues that satisfied both employees and customers

• 

  Henkel

  • Riyadh, Saudi Arabia

  • Senior Merchandiser

    • Apr 2015 - May 2017
    • Riyadh, Saudi Arabia

    Arrow Food Group (Henkel Ltd Branch)• Merchandising of Company products at over 20 SuperMarkets across Riyadh - Saudi Arabia, Perform weekly inventory and place orders, taking note of best sellers and unpopular items• Ways to introduce new products to customers to increase sales and recognition of tho company products and build & update quarterly assortment plans • Traveling to other territories to assist in the company product rollouts in new markets, including setting up the store and comprehensive training and sales efforts to store employees and customers• Oversee design & product development process with Licensees. Communicate seasonally with Licensees to achieve a shared vision of brand, product design and quality• Aggressively grow the business by driving and implementing strategic initiatives to reach company's financial goals

• 

  Arrow Food Group

  • Riyadh, Saudi Arabia

  • Merchandiser

    • Dec 2014 - Mar 2015
    • Riyadh, Saudi Arabia

    • Retail services merchandiser (seasonal), recognised as a self-starter, quick learner, and exhibited strong attention to detail, and works well in a team or Independent situation• Possess excellent organisational skills, strong communication skills and the ability to build relationships with business partners.• Responsible for servicing territory of over 5 Supermarkets locations providing sales opportunities for multiple products by Kiri, Bonny, Evian and more,• Analyse retail and consumer trends in the industry, specifically for relevant categories, to help shape the assortment, drive innovation, and identify new opportunities• Asked to cover additional territory requirements due to staff shortages