Experience

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  Zak Solutions for Computer Systems

  • Kuwait

  • IT Project Manager

    • May 2018 - Present
    • Kuwait

    • Initiate strategic approaches toward existing and upcoming projects. • Develop detailed project plans to monitor and track progress.• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.• Measure project performance using appropriate tools and techniques.• Manage the relationship with the client, stockholders, and third parties/vendors.• Ensure that all projects are delivered on time, within the scope and within budget.• Coordinate internal resources and third parties/vendors for the flawless execution of projects.• Ensure resource availability and allocation.• Works collaboratively within the Sales Department and Management on RFQ’s, meetings, presentations.Delivery and Implementation Projects:• KNPC: IT-GRC solution o Providing consulting for IT Governance, Risk and Compliance Solutions to monitor Risks in the network of all KNPC branches. • KNPC: Symantec and Arboro Implanting Symantec and Arbor solutions for KNPC Hardware and software and renewing licenses • Petrochemical Industries Company: IBM Q-radaro Implementing IBM Q-radar solution to PIC and providing 20 Man-days PS • CSC: Cisco – ISEo Implementing and installation Cisco -ISE, and agent licenses SLA:Handled all Service level agreements for the following accounts:• Central Bank of Kuwait (CBK): o IT and security solutions (F5, Infoblox, Symantec, IBM Q-radar)• Petrochemical Industries Company (PIC)o Out Sourcing, Hardware leasing and Data Center • Kuwait Institute for Scientific Research (KISR)o Out Sourcing, Network Hardware, Dell Servers and Centera• Supreme Council for Planning and Development (SCPD)o Out Sourcing, VX-Rail, Blade servers, Palo Alto • Kuwait Integrated Petroleum Industries Company (KIPIC)o Security Solution (Palo Alto) and renew Data Center

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  Alghanim Industries

  • Kuwait

  • Project Manager

    • Nov 2012 - Feb 2018
    • Kuwait

    responsible for developing and managing technology projects and their cost, time and scope. Responsibilities include: project plan, communication plan, allocating tasks and setting milestone.• Create & manage project plans• Define project schedules, allocate resources and monitor progress• Align project objectives with company goals, and make sure project team is clear on objectives• Deliver and install technology solutions• Help project team with the design and development tasks• Lead process of issue identification and resolution• Manage risk tracking process• Monitor and manage scope• Manage all documentation• Work multiple projects simultaneously• Foster partnership with customers/stakeholders/sponsors• Works collaboratively within the Sales Department and Management on RFQ’s, meetings, presentations, etc • Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends • Present to and consult with senior level management on business trends with a view to developing new services, products, and distribution channels Projects:CCTV solution: Ministry of Information ( upgrade existed solution )Law voltage solutions: Ministry of Information ( New building and studios ) CCTV Solution : Public Authority of Agriculture Affair & Fish Resource

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  Arabic Information Management Services ( AIMS )

  • Assistant Project Manager

    • Jan 2010 - Aug 2012

    Job Responsibility:• Coordinating project materials and research, generating schedules and reports managing minutes from meetings, and updating project information and schedule.• Organizing project files, assisting with handing specific tasks to team members, handling scheduling for project material, maintaining the client list and retaining purchase order and invoices for project materials.• Keep the project manager informed of task accomplishment, issues and status.• Serve as a focal point to communicate and resolve interface and integration issues with teams.• Escalate issues which cannot be resolved by the team.• Provide guidance to the team based on management direction.• Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance.• Provide all necessary business information. • Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel.• Help keep the team focused and on track.• Lead problem solving and collaboration.• Closing services Tenders.• Closing oracle renewal license tenders.Projects:• CSC: Provide Manpower for Maintenance services• KNPC: Delivering and installation of 3 KIOSK machines (Phase 1). Delivering and installation of 5 KIOSK machines (Phase 2).• KFSD: Delivering and installation of 2 KIOSK machines.• PACI: Maintenance of ID delivery KIOSK machines.

  • Outsourcing: As Technical Support Engineer

    • Oct 2008 - Dec 2010

    Job Responsibility:• As a Team leader for Desktop technical support for all Kuwait Government Ministries. • Supervise daily activities of Desktop Support personnel and advise on priority projects by consulting with 
Service Desk manager.• Monitor and assign tickets and urgency levels in the TCC and Desktop support call queues 
Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software and password resets.• Meet with the customers and solve problems.• Create a plans for installations and solving technical issues.• Following up Technical reports from the technical team and deliver them to the high management.