Experience

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  Nova Park Hotel

  • Uae sharjah

  • Front Office Manager

    • Dec 2011 - Present
    • Uae sharjah

    *Ensure the front desk is tidy and has all necessary stationery and material (e.g. pens, forms, and informative leaflets).*Train, supervise and support office staff, including receptionists, security guards, and call center agents*Schedule shifts.*Ensure timely and accurate customer service.*Handle complaints and specific customers' requests.*Troubleshoot emergencies.*Monitor stock and order office supplies.*Ensure proper mail distribution.*Prepare and monitor office budget.*Keep updated records of office expenses and costs.*Ensure the company’s policies and security requirements are met.

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  Holiday Inn Hotel & Suites

  • Dubai, United Arab Emirates

  • Front Office Manager

    • Nov 2009 - Nov 2011
    • Dubai, United Arab Emirates

    Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.

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  Beach Hotel

  • Sharjah, United Arab Emirates

  • Front Office Manager

    • Jul 1998 - Oct 2009
    • Sharjah, United Arab Emirates

    *Managing and training the concierge, night auditor and team of receptionists*Ensuring the front desk provides a professional and friendly service for customers*Dealing with customers, including handling complaints when they come to the desk*Troubleshooting emergencies*Scheduling your staff rota*Liaising with other departments