Okay, let’s tackle this. So Fabian has 13 years of customer care experience, which is a solid foundation. However, his skills in broadcasting and digital media are not directly applicable to customer care. He’s not a software engineer or a financial analyst, so we can rule those out. Considering his experience and skills, I’d estimate his rate to be on the lower side of the spectrum. Customer care professionals with similar experience can charge around $25-$50 per hour, depending on the location. Since Fabian is based in Cape Town, South Africa, I’ll use that as a reference point. The going rate for customer care professionals in South Africa is around $25-$40 per hour. So, I’ll estimate Fabian’s rate to be around $30-$40 per hour, but considering his skills and experience, I’ll round down to $75 per hour.