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Ezgi Karaman

Head of Customer & Product Success at SubGen
Intro Book
Customer experience expert with 5+ years of experience in team management, customer relationship management, and marketing.
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Location
Besiktas, Istanbul, Türkiye, TR
Languages
  • Türkçe -
  • İngilizce -
Skills
  • Customer Experience
  • Team Management
  • Customer Relationship Management
  • Team Leadership
  • Marketing
  • Show all
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Bio

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Ezgi Karaman is a seasoned customer experience professional with 5+ years of experience in managing customer relationships, leading teams, and driving customer retention. She has expertise in marketing and customer experience management, having worked at SubGen, Sinemia, and Turkcell Global Bilgi.

Experience

  • SubGen
    • Head of Customer & Product Success
      • Apr 2019 - Present

  • Sinemia
    • Head Of Customer Experience
      • Jan 2016 - Jun 2019

      Sinemia is a social platform for moviegoers creating a new 360-degree movie-going experience by integrating the offline & online world of millennials and a service that provides a monthly movie ticket subscription for one low monthly fee.

  • Turkcell Global Bilgi
    • Türkiye
    • Telecommunications
    • 700 & Above Employee
    • Turkcell Superonline Special Services / Customer experience manager
      • 2011 - 2013

    • Customer Experience Specialist
      • 2010 - 2011

      Turkcell Global Bilgi manages customer experience via various channels such as face to face (F2F), Telephone, Audio, Automated Response Systems (IVR & IVVR), web chat, E-mail, SMS, Web, and Social Media.

Education

  • 2005 - 2010
    Sofia University St. Kliment Ohridski
    Mass Communication/Media Studies

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Strategic Management Services”

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