Experience

• 

  Gulf technoligy GTC

  • Hawalli, Hawalli, Kuwait

  • Deputy Manager

    • Jan 2007 - Present
    • Hawalli, Hawalli, Kuwait

• 

  Freelance

  • Kuwait

  • Operation Manager

    • Jan 2023 - Jan 2023
    • Kuwait

    * Oversee activities directly related to making products or providing services.* Direct and coordinate activities of businesses and departments concerned with the production, pricing, sales and distribution of products.* Develop marketing strategies and plan.* Develop, directed research activities and implement market research projects, including designing and preparing the research proposal, designing the questionnaires, data collection, evaluation and analysis and data presentation. * Gathered and organized information on problems and procedures within the company.* Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.* Manage staff, preparing work schedules and assigning specific duties.* Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.* Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.* Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.* Plan and direct activities such as sales promotions, coordinating with other department heads as required.* Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.* Locate, select, and procure merchandise for resale, representing management in purchase negotiations.* Understanding the competitor pricing strategy. Do they cut prices in order to increase their sales? * Plan marketing activities tactics and execute them. E.g. Re-position existing product* Coordinate and work with the advertising agencies. E.g. ads, brochures, fliers.. etc

• 

  National Bank of Kuwait

  • Kuwait

  • Operation Officer

    • Apr 1999 - Jan 2007
    • Kuwait

    April 1999. joined NBK and graduated in all divisions and since then I handled the following positions:1- Call center customer service representative.2- Call center team leader.3- Head office branch operation officer (companies department).4- Assistant general manager in the administration department (Branches coordinator).5- Operation officer of Surra branch.Duties and Positions of Responsibility: - Full knowledge with exchange companies activities.- Excellent knowledge in L\C & L\G applications. - Professional Customer Service. - Loans and fixed deposits. - Banking operations. - Cash transactions. - Foreign Exchange. - Full knowledge in credit cards and daily bank transactions. - Banking Finance Products.- Account Management. - Interior Auditing. - Financial Analyst.