Experience

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  Valentin Imperial Riviera Maya

  • QR, Mexico

  • Sr Business Development and Marketing Manager

    • 2017 - Present
    • QR, Mexico

    Here, I perform numerous duties, including generating new leads, improving the sales process, and meeting business goals. I efficiently translate marketing material and information, leveraging fluent English, French, and Spanish understanding while acting as Translator. My key responsibility is to promote business by organizing meetings with business partners and joining key industry events and trade shows. I manage and grow high-profile accounts while providing exceptional customer service and achieving satisfaction. I supervise and streamline corporate travel arrangements, encompassing planning, venue sourcing, accommodations, booking, and catering. I provide strategic direction, confirm the maximum inventory level, and supervise shipments processes. Along with encouraging B2B partners, I am also improving individual performance through a rewards program.The following are my achievements in this role:▪ Served as a training specialist and trained various B2B partners, travel agents, and tour operator staff.▪ Established and implemented sales systems to update and maintain sales activities and clients’ inquiries, profiles, requirements. ▪ Surpassed hotel revenue and targets by participating in sales and marketing activities for various market segments.▪ Increased business visibility, attracted new business partners, and boosted profitability through eye-catching marketing.

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  Living Riviera Maya Real Estate

  • Quintana Roo, Mexico

  • Property Manager

    • 2016 - 2016
    • Quintana Roo, Mexico

    In this role, I was tasked to find tenants for the company's rental properties and find new properties to add to our portfolio. I aimed to minimize costs while keeping tenants satisfied and addressing their concerns, maintaining good communication with property owners, supervising a team of professionals tasked with collecting rent, dealing with maintenance, and managing the budget. I handled showings to interested renters, performed checks and reference checks on applicants, and coordinated the move-in process. ▪ Confirmed timely completion of all tasks by leading and training a team of professionals.▪ Offered excellent experience to property owners, secured new clients, collected rents, and supervised maintenance.

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  Assistant General Manager

  • Quintana Roo, Mexico

  • Wah Wah Beach Bar

    • 2015 - 2015
    • Quintana Roo, Mexico

    During this tenure, I recruited, empowered, and coached high-potential employees to boost productivity and grow business. I evaluated staff performance, identified areas of improvement, and took corrective actions accordingly. My primary role was to foster positive relationships and support staff engagement to advance the business mission and create a hygienic environment at the restaurant bar by executing and ensuring adherence to health and hygiene regulations. I promoted positive relationships and supported staff engagement to advance the business mission. These are some of my accomplishments:▪ Prevented product shortage and drove sales strategy by conducting regular counts, keeping accurate records, and maintaining optimal inventory levels. ▪ Expanded client base by delivering best services, receiving positive feedback, and attaining business referrals.

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  Adventure Brands

  • Quintana Roo, Mexico

  • Sales Executive and Cruise Ship Coordinator

    • 2014 - 2015
    • Quintana Roo, Mexico

    While working in this company, I led and confirmed the smooth running of daily activities, programs, and excursions. I scheduled and directed staff while following cruise line guidelines and rules using industry best practices. Achievements for this role:▪ Achieved Carnival Cruise Line Caribbean’s Leading Tour Operator Award 2014 by delivering the best possible results. ▪ Successfully planned and coordinated Cruise Ships tours from Cozumel to the mainland of Mexico.

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  Valentin Hotel Group

  • Quintana Roo, Mexico and Canada

  • Commercial Director, Canadian Market

    • 2008 - 2012
    • Quintana Roo, Mexico and Canada

    ▪ Thoughtfully led a portfolio of seven national accounts in Canada, generating millions of dollars in sales.▪ Devised product marketing strategies and drove B2B business development in collaboration with prospective clients.▪ Commended by CEO as the focal point of contact for project inquiries, accomplishing on-time delivery of all projects.▪ Initiated and completed a unique project collaborating with Food Network Canada and ET Canada.

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  Vacances Tours Mont-Royal

  • Mexico, Cuba, Dominican Republic

  • Destination Representative and Supervisor

    • 2001 - 2008
    • Mexico, Cuba, Dominican Republic

    I acted as a destination ambassador within various countries and regions, helping clients navigate foreign countries' customs, procedures, currencies, and dynamics. Tasks included:- Conduct briefings- Address questions or concerns about the hotel selected or the surrounding area- Provide information about returning flights - Extend clients stays - Help with anticipated departures- Hotels' services concerns- Book excursions- Sell plane tickets- Coordinate land transfers- Confirm clients' reservations with hoteliers and coordinate arrivals▪ Achieved customer satisfaction by addressing requests, resolving queries, and fulfilling expectations.▪ Uncovered potential opportunities, accelerated sales growth, and optimized bottom-line profitability.

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  Club Animation

  • Tour Director

  • Tour Director

    • Mar 2001 - May 2003
    • Tour Director

    Receiving and traveling by land throughout Quebec with senior U.S. citizens, managing schedules, hotels, restaurants, activities, complications. ▪ In charge of the VIP groups.▪ Achieved the best customer's satisfaction being the newest employee.

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  Global Tourisme

  • Canada & USA

  • Tour Director

    • 2001 - 2002
    • Canada & USA

    Receiving and traveling by land through Quebec, Ontario and U.S.A. with students of all ages from multicultural backgrounds (Mexico, France) and including students with disabilities. Managing schedules, hotels, restaurants, activities, complications.▪ Cultivated strong relationships and liaised with multicultural students of all ages across Quebec, Ontario, and the U.S.A.

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  Croisières AML

  • Quebec, Canada

  • Entertainment Department Director

    • 1997 - 2000
    • Quebec, Canada

    ▪ Manage department's budget and activities▪ Hired, trained, and develop a high-functioning team such as assessing and improving performance.▪ Organized various special events ▪ Tour Guide for day cruises ▪ Entertainer on evening cruises