Experience

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  Moore Jones & Associates

  • Greater Chicago Area

  • Managing Partner

    • 2010 - Present
    • Greater Chicago Area

    Full-service BIM based interior architecture design firm saving clients time, money and energy by maximizing utility of their existing or proposed space. Creating unique, highly functional, and aesthetically pleasing interior environments which enhance the quality of life. Professional services i...

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  City Colleges of Chicago-Harold Washington College

  • Greater Chicago Area

  • Architecture Student Peer Advisor

    • Oct 2013 - Jun 2016
    • Greater Chicago Area

    Harold Washington College, Chicago, ILEngaged and encouraged architecture students by modeling creative problem-solving to reach delineated outcomes including the use of CAD and BIM platforms, laser cutters and 3D printers

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  Westwood Colleges

  • Greater Chicago Area

  • Guest Speaker

    • Jan 2015 - Jan 2015
    • Greater Chicago Area

    Guest Speaker: Careers in Interior Design

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  City of Chicago

  • Greater Chicago Area

  • Technical Assistant to Web Developer, Department of Technology and Innovation

    • May 2010 - Oct 2010
    • Greater Chicago Area

    Web site maintenance for Department of Innovation and Technology (DoIT) working with Day Communique CMS.• Eliminated duplicate web service contract fees by successfully transferring several years of ordinances to new website.

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  Hanul Family Alliance

  • Greater Chicago Area

  • Technical Assistant to Deputy Executive Director

    • May 2010 - Oct 2010
    • Greater Chicago Area

    Improved agency’s information management system to better manage clients, donors and volunteers; improved agency's communication and social media skills via full utilization of Constant Contact and Facebook; and updated and improved agency's PR materials including brochures, fliers, repor...

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  Tribeca Flashpoint Media Arts Academy

  • Greater Chicago Area

  • Chicago Career Tech Participant

    • May 2010 - Oct 2010
    • Greater Chicago Area

    As a participant in Tribeca Flashpoint Media Arts Academy's pilot DigiEvangelist Program...* Read "Groundswell: winning in a world transformed by social technologies" by Charlene Li and Josh Bernoff * Studied current social technologies and various forms of digital media including b...

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  American Bar Association

  • United States
  • Legal Services
  • 700 & Above Employee

  • Assistant Director Service Center

    • 2005 - 2009

    Led and directed operations of three customer service business units including personnel management of 17 staff members, productivity and quality measurement systems, budgeting and strategic planning initiatives. Served as advocate for the Marketing Division and expert on data processing and inquiry trends.• Annual work product included over one million database dialogues, 50,000 incoming written and email inquiry and product order responses, and maintenance of over 400,000 customer and member records.• Significantly streamlined volume and activity reporting by combining individual reports and reducing the number of monthly reports by over 60%.• Drove process and procedural improvements based on ongoing business analysis and evaluation of work-flow streams and workload management.• Successfully collaborated with ABA management staff on web servicing, system integration and enhancement issues.• Created and managed ABA information resource librarian position.

  • Assistant Director MCLE Unit

    • 2000 - 2005

    Managed ABA MCLE Unit operations for continuing legal education accreditation for both ABA and external providers. Responsible for personnel management of support staff, unit budgeting, forecasting and strategic planning. Served as ABA’s resident MCLE “expert” and primary contact with MCLE regulatory agencies and national organizations, ABA members and staff in interpreting and ensuring compliance with 40+ unique regulators’ MCLE rules and requirements.• Annually processed over 800 CLE program accreditation requests with related financial transactions, and more than 20,000 inquiries, while providing quality, timely and diplomatic customer service to all parties.• Produced highly successful training video and PowerPoint presentations for ABA staff and Section Officers Conferences.• Successfully collaborated with I.T. staff and technology vendors to design, implement, and enhance online database systems including the ABA MCLE Online Accreditation system and the ABA Women & Minority Speakers Bureau online system.• Successfully worked with governance Committee to produce MCLE position papers and to administer CLE Diversity initiatives—ABA Women & Minority Speakers Bureau, Racial & Ethnic Diversity/Elimination of Bias CLE Credit Component of the Model Rule on MCLE, and the Under-served Lawyers Fund.

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  Moore Jones & Associates

  • Greater Chicago Area

  • Freelance Business Consulant and Designer

    • 1999 - 2000
    • Greater Chicago Area

    Provided consultation, office services and training for small business and home computer applications; developed relational database management and accounting systems; prepared tax returns for small businesses and individuals that resulted in 50% to 75% tax savings. Developed marketing strategie...

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  Raila & Associates, P.C.

  • Greater Chicago Area

  • Senior Property Tax Consultant

    • 1993 - 1999
    • Greater Chicago Area

    Analyzed financial tax assessment data; wrote legal briefs and designed exhibits in preparation of hundreds of commercial property tax appeal cases. Expanded market share through development of highly successful marketing communications copy for presentation to a diverse client base. Developed an...

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  Harrington College of Design

  • Greater Chicago Area

  • Teacher and Design Critic

    • 1988 - 1994
    • Greater Chicago Area

    Trained, evaluated and advised students; prepared class materials, lectured, scheduled and conducted educational field trips.

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  Eleanor Foundation

  • Greater Chicago Area

  • Membership Director, Eleanor Residence

    • 1991 - 1993
    • Greater Chicago Area

    Recruited, screened and interviewed applicants for residence. Improved resident/management relations by establishing and directing a Resident Advisory Council. Directed Front Desk operations; prepared budgets, financial and statistical reports. Developed and implemented marketing plans.

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  Moore Jones & Associates

  • Greater Chicago Area

  • Interior Designer and Business Owner

    • 1985 - 1993
    • Greater Chicago Area

    Successfully started and managed interior design firm generating revenues in excess of $150,000 in first full year of operation (1989). Designed and furnished commercial and residential interiors including contract negotiations, budget forecasting, and preparation of architectural drawings, merc...

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  Suzanne Lovell Inc.

  • Greater Chicago Area

  • Interior Designer and Administrator

    • 1987 - 1989
    • Greater Chicago Area

    Collaborated on firm’s interior space planning projects and prepared finished drawings for build-outs; designed custom furnishings, cabinets and lighting systems for high-end residential clients. Developed and implemented office computer support systems.

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  Abraham Goldman & Associates Inc

  • Greater Chicago Area

  • Part-Time Computer Operator and Technical Consultant

    • 1984 - 1988
    • Greater Chicago Area

    Developed and designed databases for litigation attorney including exhibits for class action lawsuit incorporating in excess of one million documents. Wrote computer programs and provided user-training including written software documentation.

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  Hiatus to prepare for full-time college

  • Greater Chicago Area

  • On Leave

    • 1983 - 1984
    • Greater Chicago Area

    Wrote a detailed work autobiography; and completed courses of self-study to gain a working knowledge of computer applications including word processing, database, and spreadsheet applications.

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  Chicago's Essex Inn

  • Greater Chicago Area

  • Concierge

    • 1981 - 1983
    • Greater Chicago Area
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  Alberto's Pub

  • San Francisco Bay Area

  • Concierge and Mixologist

    • 1980 - 1981
    • San Francisco Bay Area
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  California Nurses Association

  • United States
  • Hospitals and Health Care
  • 100 - 200 Employee

  • Interim Convention Coordinator and Managing Editor of Cal Nurse Newspaper

    • 1980 - 1980

  • Administrative Assistant at Golden Gate Regional Office

    • 1979 - 1980

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  Rush University Medical Center

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Convention Coordinator for International Society of Transplant Surgeons

    • 1979 - 1979

  • Private Practice Manager for Transplant Surgeon, Dr. F. Merkel

    • 1978 - 1979

  • Administrative Coordinator of Blood Center

    • 1976 - 1978

  • Office Manager for Nurse Practitioner Program

    • 1974 - 1976

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  Freddie Mac

  • Greater Chicago Area

  • Manager of Regional Office Computer Operations and Executive Secretary to Reg...

    • 1972 - 1974
    • Greater Chicago Area
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  SmithBucklin

  • Greater Chicago Area

  • Secretary to Account Executive for National Association of Bank Women

    • 1971 - 1972
    • Greater Chicago Area
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  National Business Lists, Inc. (aka CompuMarketi...

  • Greater Chicago Area

  • Secretary to Assistant Director of Data Compilations

    • 1969 - 1971
    • Greater Chicago Area
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  United States Postal Service

  • Greater Grand Rapids, Michigan Area

  • Postal Clerk and L.S.M. Operator

    • 1967 - 1969
    • Greater Grand Rapids, Michigan Area
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  Grand Rapids South High School

  • Greater Grand Rapids, Michigan Area

  • Part-Time Assistant to English and Office Practice Teachers

    • 1964 - 1967
    • Greater Grand Rapids, Michigan Area

    Neighborhood Youth Corps Program

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  Herpolsheimer's Department Store

  • Greater Grand Rapids, Michigan Area

  • Seasonal Sales Clerk

    • 1963 - 1963
    • Greater Grand Rapids, Michigan Area
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  Private Family

  • Greater Grand Rapids, Michigan Area

  • Part-Time Babysitter

    • 1962 - 1963
    • Greater Grand Rapids, Michigan Area