Experience

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  GCS Software LLC

  • New York, NY

  • EDI customer service and technical support

    • Nov 2020 - Present
    • New York, NY

    Handle customer service support for EDI related issues using a ticket system. Scope of responsibilities include adjusting maps to latest versions, handling software issues and errors and creating new maps from specs sent in by the customer.

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  Apparel Data Solutions

  • New York, United States

  • Programmer - Tech Support - EDI Specialist

    • Apr 1993 - Mar 2020
    • New York, United States

    Apparel Data Solutions, New York, NYProgrammer/Tech Support/EDI Specialist (April 1993 to March 2020)Handled all EDI programming and performed technical support in both English and Spanish for 150+ clients for a proprietary complete business system package for an apparel software company. Scope of responsibilities include software development, testing and debugging, software installation and maintenance and customer technical support.• Managed code update for 300+ EDI programs to handle latest version mappings.• Directed coding and installation of software release upgrades that reduced errors by 75%.• Performed technical support and used telnet to customer sites to resolve problems on the spot

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  Spilke Company, Inc / Fabric Tree, Inc, New York, NY

  • New York City Metropolitan Area

  • Administrative Assistant

    • Feb 1984 - Apr 1993
    • New York City Metropolitan Area

    Handled data entry of customer and vendor information. Processed invoices, paid company bills and generated correspondence for different staff members. Kept business, customer, and financial records current and accurate to stay on top of changing information and avoid lost data. Covered receptionist desk when receptionist out to lunch or on vacation