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Experience

    • Technical Support Specialist
      • May 2024 - Present

  • Suncorp Group
    • Gisborne, Victoria, Australia
    • AAMI Specialist
      • Oct 2022 - Jan 2024
      • Gisborne, Victoria, Australia

  • Australian Electoral Commission
    • Gisborne, Victoria, Australia
    • Scrutineering Assistant
      • May 2022 - May 2022
      • Gisborne, Victoria, Australia

    • Field Manager
      • May 2021 - Aug 2021
      • Australia

    • Australia
    • Telecommunications
    • 700 & Above Employee
    • Network Solution Lead
      • Apr 2020 - Apr 2020

    • Application Architect
      • Apr 2018 - Apr 2020

    • Senior IT Specialist
      • Nov 2017 - Apr 2020

    • Canada
    • Telecommunications
    • 100 - 200 Employee
    • Senior Implementation Analyst
      • Feb 2015 - Nov 2017

      Provide consulting services with a focus on software implementation and legacy data migrations.Serve as a part of the implementation team effort, acting as a liaison between the customer and all sales, project management, configuration, technical, development, professional services, support and project team members during the implementation process.Participate in onsite project workshops and consultation with customersMaintain detailed issue tracking and action items lists.Provide customes with appropriate software and project documentation.Work closely with customer's project lead and the entire project team to ensure that all deliverables are delivered successfully and on time.Participate in on site analysis with customers.Follow up and escalate gaps, issues and enhancements identified throughout the projects.Display a high level of knowledge and consistent service throughout all interactions with customers.Deliver onsite and/or remote product training to customers.Facilitate Incognito software end user training.Create internal department documentation and FAQ's.

    • Support Engineer
      • Jan 2009 - Feb 2015

    • Support Analyst
      • May 2008 - Jan 2009

    • Network and Systems Administrator
      • Apr 2001 - Jan 2008

Education

  • 1999 - 2002
    Ithaca Institute of TAFE
    Diploma, Network Engineering
  • 2021 - 2021
    Learning People Global
    CompTIA Security+
  • 1999 - 2002
    Ithaca Institute of TAFE
    Diploma, Systems Administration
  • 1994 - 1998
    Albany Creek State High School

Suggested Services

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Industry Focus. “Wholesale”

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