Experience

• 

  Tixr

  • United States
  • Technology, Information and Internet
  • 100 - 200 Employee

  • Client Success Lead

    • Jun 2023 - Present

  • Client Success Manager

    • Nov 2021 - Jun 2023

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  SeatGeek

  • Managed Services Specialist

    • Feb 2021 - Nov 2021

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  Eventbrite

  • Greater St. Louis Area

  • Festival Success Representative

    • Sep 2017 - Apr 2020
    • Greater St. Louis Area

    - Supported 27 customers on B2B SaaS platform, accounting for about $28 million in revenue and over 500,000 ticket transactions annually- Acted as a main point of contact for support, and proactively identified and resolved feature adoption gaps, shared best practices, and helped drive utilization to influence incremental ticket sales- Trained clients to implement and use tracking pixels to measure effectiveness of digital and social media marketing efforts in Google Analytics- Partnered with Sales on prospect and client meetings to provide product knowledge, operational expertise and insight- Oversaw and contributed to designing custom, in-depth training and onboarding for the Eventbrite platform- Provided my clients with training for new platform feature launches and enhancements - Worked with product and engineering for developing product features and bug reporting- Provided onsite support during festivals for guidance and product knowledge during high customer to client contact periods

• 

  Ticketfly

  • St Louis, Missouri, United States

  • Client Support Specialist

    • Mar 2016 - Sep 2017
    • St Louis, Missouri, United States

    - Provided technical product support via phone, online, and on-site to a diverse group of clients- Performed testing and bug reporting before site updates and product launches- Responsible for 50+ tier 2 clients as well as being part of a 24 hour phone support team for the entire Ticketfly client roster

• 

  The Firebird / The Ready Room

  • Talent Buyer

    • Aug 2013 - Mar 2016

    -Work with the lead talent buyer to book over 150 concerts per year featuring national and local artist.-Draft offer letters and review artist contracts while coordinating with talent agencies and managers about deal specifics. -Work closely with agents, local artist and our production staff regarding all matters of booking, expenses and legal issues.-Managing Social Media and street teams to reach our community of local concert goers.

• 

  Up To Eleven Productions

  • Greater St. Louis Area

  • Production / Marketing Assistant

    • 2010 - Aug 2013
    • Greater St. Louis Area

    -Promoted upcoming concerts via social media and organized street members.-Acted as production manager at concerts when needed.-Distributed artist payouts after concert and managed event budgets.

• 

  Live Nation

  • Greater Chicago Area

  • Booking Assistant Intern

    • Sep 2012 - Dec 2012
    • Greater Chicago Area

    -Assistant to the Senior Talent Buyer for the Midwest.-Worked with a small team that preformed market research to successfully book and promote concerts throughout the Midwest from stadiums to small clubs.-Drafted offer letters and reviewed artist contracts while coordinating with talent agencies and managers.

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  The Pageant Concert Nightclub

  • Greater St. Louis Area

  • Box Office Associate

    • 2010 - 2012
    • Greater St. Louis Area

    Open and close the box office; prepare and reconcile cash drawers; coordinatewith event and production managers prior to and during each show; fulfillcharity requests for multiple organizations; distribute ticket sale audits andticket counts; resolve customer issues.

• 

  Live Nation

  • Greater St. Louis Area

  • Box Office Assistant Manager

    • 2003 - 2012
    • Greater St. Louis Area

    -Promoted to Box Office Manager / Assistant to the Regional Ticketing Director for Midwest Concerts in 2010.-Managed a staff of 15 plus employees during high traffic concerts dates while stressing excellent customer service.-Responsible for filling all VIP and house ticket orders, facilitating all ADA request.