Experience

• 

  BAYADA Home Health Care

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Client Services Manager

    • Aug 2020 - May 2021

    • Promoted from Client Services Associate in August 2020• Trained 1 new Client Services Associate

  • Client Services Associate

    • Aug 2018 - Aug 2020

    • Lead a team of 15 field clinicians made up of Registered Nurses, Physical, Occupational and Speech Therapists to manage client services and emergent staffing issues for a case load over 150 clients• Create and maintain relationships with referral sources to increase revenue and census growth• Operate health information software to coordinate clinicians in the field and service clients• Communicate with excellent customer service via email, in-person, and over the phone, with fellow office members, support staff, clinicians, and clients• Maintain employee, client, and office files to follow company and Medicare compliance standards such as performance evaluations and professional licensure requirements• Responsible for payroll of field clinicians

• 

  St. Mary's College of Maryland

  • Residence Hall Coordinator

    • May 2017 - May 2018

    • Promoted from Resident Assistant• Managed operations of a residence hall ranging from 100 to 200 residents• Hired, trained, supervised, and evaluated a staff of seven Resident Assistants• Oversaw, developed, and budgeted programs organized by staff to ensure resident engagement and fulfillment ...

• 

  CVS Pharmacy

  • Arnold, MD

  • Certified Pharmacy Technician

    • Jun 2015 - Aug 2016
    • Arnold, MD

    • Certified by the Maryland Board of Pharmacy • Familiarized with generic and brand names of medications, general medicinal uses of those medications, the schedule of medications, and how to keep track of inventory• Processed insurance information with Caremark, Medicaid, Medicare, and other rela...