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Eva Parker (Twoemu)

Systems Support at Antidote Technologies
Intro Book
Eva Parker is a seasoned professional with 14 years of experience in various roles, including founder, artist, IT support specialist, and systems administrator, with expertise in Auslan, English, and IT, holding a Diploma of Interpreting and Certificate II in Auslan.
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Location
Oxford Station, Ontario, Canada, CA
Languages
  • English Native or bilingual proficiency
  • Auslan Professional working proficiency
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Bio

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Eva Parker is a seasoned professional with extensive experience in IT support, administration, and interpretation. Based in Oxford Station, Ontario, Canada, she holds a Diploma of Interpreting from the South Bank Institute of TAFE and a Certificate II in Auslan from the same institution. With native or bilingual proficiency in English and Auslan, she has worked in various settings, including retail, office administration, and IT support. Eva has also demonstrated leadership skills as a founder and owner of TwoHelm Inc, and has experience in managing staff, customer complaints, and IT systems. Her language skills and expertise in Auslan have enabled her to work effectively in diverse settings, including education, training, and events.

Experience

  • Antidote Technologies
    • Systems Support
      • Aug 2021 - Present

  • TwoHelm Inc
    • Ontario, Canada
    • Founder
      • Dec 2020 - Present
      • Ontario, Canada

  • twoemu creations
    • Ontario, Canada
    • Artist
      • 2010 - Present
      • Ontario, Canada

      Fibre Artist

  • Star
    • Ontario, Canada
    • IT Support
      • Jul 2021 - May 2023
      • Ontario, Canada

  • Freelance Auslan Interpreter
    • Owner
      • 2008 - 2011

      Working within various settings to interpret the message at hand, settings include;EducationTraining workshopsMedicalSocial EventsAchievements include a promotion within ASLIAQ from Student representative to treasurer & member of the mentorship committee

  • Deaf Sports & Recreation Queensland
    • Brisbane, Australia
    • Office Admin
      • 2006 - 2008
      • Brisbane, Australia

      Providing IT support to staff within the DSRQ officeDesign & collation of information for websiteSupport in organising events (Deaf Sports Day, Sports Awards & DVD launch)Personal assistant to State Administrator as neededAchievements;Setting up the Australian Deaf Games Website (2008 ADG)Organising events on short notice

  • Friends of the Library, Gold Coast
    • Gold Coast, Queensland, Australia
    • Treasurer
      • 2006 - 2007
      • Gold Coast, Queensland, Australia

      Providing customer support & service within the bookshopBookkeeping & accounting for FOTLMember of the FOTL committeeAchievementsBecoming treasurer in 2007Categorising & indexing of books within the bookshopKeeping & maintaining a loyal customer base

  • Big White Ski Resort
    • Big White, BC
    • Retail Supervisor
      • Oct 2003 - Feb 2004
      • Big White, BC

      Supervisor of 25+ staff, across 4 storesCash reconciliation (up to $150,000 daily)Resolution of customer issuesAchievementsReplacement for VP of Retail on occasionsIT support (software & hardware)Staff training (including management)

  • Dupont Canada Inc
    • Maitland, Ontario
    • Office Admin Resource (Engineering Polymers)
      • 2001 - 2002
      • Maitland, Ontario

      Assess & propose a document control systemOwnership of documentation & issuing of proceduresIT support for department (approximately 100 staff)Liaison between IT contractors & department staffManagement of staff & customer complaintsAchievementsOrganised & updated all documentation within 3 months for AuditRestructured documentation to a consistent formatTook on additional responsibilities

  • TRS Office Equipment
    • Gold Coast, Queensland, Australia
    • Office Management, Sales Rep, Customer Relations, Receptionist
      • 2000 - 2002
      • Gold Coast, Queensland, Australia

      Role: Office ManagementDatabase AdministrationPurchasing & InvoicingOn & Off site IT SupportPayroll & Account ReconciliationManagement of Reception StaffRole: Sales RepresentativeGovernment & Education Sales Rep for photocopier, facsimile, small office equipment & IT salesTraining & installation for copier, facsimile, IT & small office equipment salesRole: Customer RelationsLiaise with customers & resolve issuesGenerate sales opportunitiesRole: ReceptionistSwitchboard operationsIT Telephone support & Helpdesk Co-ordinatorAchievements;Advanced into openings within the companyDeveloped an excellent rapport with customersKnown as the 'Can Do' person within the officeIntroduced sales of Small Paper Handing Equipment Developed marketing plans

  • Betta Stores Ltd
    • Brisbane, Australia
    • Network Administrator
      • 1999 - 2000
      • Brisbane, Australia

      Maintained all computers within the WAN (10)/ LAN (75) networkOrdered computer hardware for Betta Electrical StoresSetup store specific computer systems for required sitesPerform system upgrades & rebuilds

  • Compaq Computer Corporation
    • Gold Coast, Queensland, Australia
    • Assistant Systems Administrator
      • 1998 - 1999
      • Gold Coast, Queensland, Australia

      Maintenance of Windows NT network of 50 computersManagement of office backups for UNIX & WindowsAchievements;Promoted to full-time contract within 4 weeks of startManaged network independently when requiredSet up new computer systems for internal staff

  • NACOS Credit Union
    • Whyalla, South Australia
    • Systems Support Officer, Customer Service Officer
      • 1997 - 1998
      • Whyalla, South Australia

      Role: Systems Support OfficerDesign & Implementation of new databasesHelp desk managementRole: Customer Service OfficerGeneral Ledger Account ReconciliationVisa Card ManagementGeneral teller dutiesAchievements;Installed computer system for a new Credit Union branchDesign & implementation of Intranet & Internet sitesNovell Network Support for 15 computers

Education

  • 2008 - 2008
    South Bank Institute of TAFE
    Diploma of Interpreting, Auslan to English
  • 2005 - 2007
    South Bank Institute of TAFE
    Certificate II in Auslan, Auslan (Australian Sign Language)

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