Experience

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  Banff & Lake Louise Tourism

  • Canada
  • Travel Arrangements
  • 1 - 100 Employee

  • Marketing Manager

    • Apr 2023 - Present

  • B2B Marketing Specialist

    • Jan 2022 - Apr 2023

  • Business Development Coordinator

    • Feb 2018 - Jan 2022

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  Sunshine Village Ski & Snowboard Resort

  • Banff, Canada

  • Interpretive Program Supervisor

    • May 2017 - Oct 2017
    • Banff, Canada

    Planned, designed and coordinated the development and the opening of the Interpretive CentreHired, trained and supervised summer interpretive teamCreated itineraries for the summer guided program and winter snowshoeing programHosted FAM trips for tourism stakeholders to present the new interpretive programCollaborated with industry partners through the planning and development processMonitored guest satisfaction, evaluated the effectiveness of the interpretive program and suggested innovations for future development

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  Association for Mountain Parks Protection & Enjoyment (AMPPE)

  • Banff, Canada

  • Administrative Coordinator

    • Jun 2016 - May 2017
    • Banff, Canada

    The Association for Mountain Parks Protection & Enjoyment (AMPPE) is a unique member-based organization that advocates for balance between sustainable tourism, ecological integrity and positive visitor experience. AMPPE represents a wide range of stakeholders, from park users such as skiers, hikers and campers to tourism operators, restaurants and hotels. As a highly respected non-profit organization, AMPPE is recognized by both federal and provincial levels of government for its balanced voice in the decision-making process within Canada's Rocky Mountain parks. www.amppe.orgIn my role as an administrative coordinator, I managed the membership relations and correspondence, administrated the membership renewals and invoices, coordinated the fundraising initiatives and organized a fundraising gala for nearly 300 guests in Banff Springs Hotel. I was in charge of the website and social media development, content generation and management. I also managed all office administration and supported the executive team of the association.

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  Pursuit Collection

  • United States
  • Hospitality
  • 700 & Above Employee

  • Explore Rockies Retail Manager

    • 2015 - 2016

    Managed day to day operations of two booking centres and three retail locations in BanffMonitored budget, prepared financial and sales reports, implemented the incentive planHired, trained and motivated staff to provide excellent customer service and meet sales targets Coordinated staff tasks and schedules, performance management and evaluationOrganized team building activities and meetings, employed values-based leadership principlesManaged employee files and payrolls, prepared financial reports

  • Explore Rockies Supervisor

    • 2014 - 2015

    Supervised the team of Explore Rockies ExpertsProvided leadership and support, assisted in training and product knowledge developmentResolved customer concerns and issues

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  Radynacestu, s.r.o.

  • Ostrava, Czech Republic

  • Product Development Specialist

    • 2013 - 2014
    • Ostrava, Czech Republic

    Developed new itineraries and coordinated the logistics and promotion of the new sightseeing tripsResearched and evaluated new partnership in destinationsManaged the affiliate program and purchasing of contracted services

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  CK Kudrna

  • Europe - France, Italy, UK, Norway, Switzerland, Netherlands, Slovenia

  • Trip Leader - Guide

    • Jul 2003 - Sep 2013
    • Europe - France, Italy, UK, Norway, Switzerland, Netherlands, Slovenia

    Organized and conducted extensive sightseeing and adventure tours in several destinations in Europe (France, Italy, UK, Norway, Switzerland, Netherlands, Slovenia...) for up to 50 guests per term. Provided commentary and local knowledge, organized additional activities and scheduling of the tours. Researched new destinations, developed partnership and designed new itineraries. Actively participated in the promotion of new products at trade shows and travel festivals. Recruited and trained new guides.