Experience

• 

  OnShift

  • United States
  • Software Development
  • 200 - 300 Employee

  • Lead Integration Specialist

    • Dec 2022 - Present

    - Create and maintain comprehensive documentation, ensuring effective knowledge sharing and compliance- Provide training to team members, equipping them with the necessary skills for successful integration execution- Oversee and manage a team of five employees, assigning and balancing tasks to optimize productivity- Coordinate with multiple internal teams, aligning task priorities with customer and business requirements

  • Integration Specialist

    • Feb 2022 - Dec 2022

    - Collaborate with cross-functional teams and external vendors to seamlessly integrate third-party software systems- Conduct thorough testing, troubleshooting, and performance tuning to promptly resolve integration issues- Assist customers in implementing integrations to OnShift systems, ensuring smooth and efficient integration experiences- Assisted in updating and maintaining internal documentation

• 

  Joe Mayer Orchestra

  • Euclid, Ohio, United States

  • Owner/Manager

    • Jan 2018 - Dec 2022
    • Euclid, Ohio, United States

    - Manage an 18 person band that specializes in Big Band Music. - Update and maintain the orchestra's budget, social media, print material (posters, printed marketing material, etc...) and all band related inventory (stands, music, audio equipment, etc...).- Coordinate and facilitate conversations and/or paperwork between rehearsal space venue, the band, and event coordinators for all engagements. - Setup and break-down all items for rehearsal and public/private events.

• 

  OverDrive

  • United States
  • Online Audio and Video Media
  • 500 - 600 Employee

  • Integration Specialist

    • Oct 2020 - Feb 2022

    - Coordinate with partners, vendors, and internal teams to set up, maintain, and/or terminate authentication setups (SIP, EzProxy, Clever, Federated/SAML, Google SSO, etc.) between the OverDrive platforms and library card management systems.- Work directly with partners and vendors to troubleshoot issues via Zoom, email, and screen-sharing software.- Write and update Knowledgebase articles, internal processes and best practices.- Assisted in answering questions related to authentication within our company’s public team Slack channel.

  • Technical Support Specialist I/Pod Lead

    • Mar 2020 - Oct 2020

    - Continued the expected work listed under my role as Technical Support Specialist.- Increased project work for bettering the team, as well as joining the Technical Support Training team to onboard and develop training materials for new hires.- Responsible for merging duplicate cases found within our ticket system.- Lead a pod of three other team member where I was responsible for mentoring team members, answering any questions, conducting one-on-one meetings, collaborated with managers and other Pod Leads to find resolutions or ways to streamline processes for the team, and completing Quality Reviews (QR) on cases for a team member(s).

  • Technical Support Specialist

    • Sep 2017 - Mar 2020

    - Worked with end users and partners of OverDrive via email, phone, and screen-sharing software to assist troubleshooting issues for all OverDrive web services, devices, and various eReader devices.- Consistently exceeded the daily goal of 40 responses per day while continually balancing expected project work and professional development goals. - Created training materials and onboarded new hires by educating them on OverDrive products and internal systems, as well as assisting team members in regards to cases and/or phone calls in person or virtually using Slack or Zoom.- Became a “subject matter expert” on multiple internal (3) and external (4) OverDrive products which allowed me to share updates, provide training on new features, and relay suggested changes or concerns to Product Owners and stakeholders.- Assisted team members in researching issues regarding errors found when users’ are authenticating with our services. - Utilized tools such as Elastic’s Kibana software and made use of logs to determine the cause of the error prominently used by the Integration Support Team. - Traveled with the Digital Bookmobile to multiple libraries/schools to train staff, patrons, teachers, and students to use all OverDrive services on various devices and computers.

• 

  Cleveland Clinic

  • Lyndhurst, Ohio

  • Media/Marketing Intern

    • May 2015 - Dec 2017
    • Lyndhurst, Ohio

    - Created/Implemented social media marketing/communications (incl. Facebook, Twitter, and Instagram).- Produced videos of classes. Created printed brochures/flyers. Produced media communications.

• 

  Apple

  • Eton Location in Woodmere, Ohio

  • Technical Specialist

    • Sep 2015 - Oct 2017
    • Eton Location in Woodmere, Ohio

    - Diagnosed customers’ software or hardware issues quickly and efficiently while providing exceptional customer experience. - Assisted with mobile device hardware repair efficiently and effectively to exceed customers expectations.- Provided training to customers and students on how to utilize their Apple software and hardware as well as recommended products or software for the best user experience.

• 

  Bowling Green State University

  • United States
  • Higher Education
  • 700 & Above Employee

  • Intern Student Employee

    • May 2015 - Aug 2015

    - Manned the computer help desk to assist students resolve technical issues/problems via phone.- Created instructional videos for campus-wide distribution to train students on basic computer use.- Developed the Technology Support Center student and employee training program.

  • Student Employee

    • Jan 2013 - Aug 2015

    - Assist the University community with computer technical issues via walk-ins, phone and remote access- Help diagnose software/hardware issues and assist client with proper and accurate solutions- Remove computer viruses using a variety of virus removal programs- Assist client with software install as permissible by the department- Help diagnose software/hardware issues and guide the client towards the proper solution - Utilized a ticketing system (Altiris) to submit work orders

• 

  American Red Cross

  • Toledo, Ohio

  • Visual Media Specialist

    • May 2015 - Aug 2015
    • Toledo, Ohio

    - Created printed market materials promoting their 100-year anniversary celebration.- Researched Red Cross historical information and developed marketing materials.

• 

  Main Street Photo

  • Bowling Green, Ohio

  • Photographer

    • May 2014 - Aug 2015
    • Bowling Green, Ohio

    - Create promotions for studio- Develop/maintain Facebook Page, MailChimp, and website- Assist with photo shoots in studio and out in the field

• 

  Ripcho Studio

  • Cleveland, Ohio

  • Photographer

    • Aug 2012 - Dec 2012
    • Cleveland, Ohio

    - Photographed students and faculty for the school year book- Traveled to over 100 schools in the Ohio and Pennsylvania area- Performed tasks for studio i.e. preparing equipment for following work week, gathering equipment for all jobs that were going out next day, and doing inventory of the studios equipment.- Traveled to schools for studio for re-take days.- Ran desk duties while photographing students and faculty i.e. preparing cards for students to be scanned and working with school to make sure all students and faculty were photographed

• 

  The Spot Marketing Inc.

  • Mackinac Island

  • Photographer

    • Sep 2012 - Sep 2012
    • Mackinac Island

    - Photographed and edited all images for Murray’s Mackinac Realty properties- Photographed houses/properties that are on the market- Captured the charm and the beauty of Mackinac Island to entice potential buyers through photographs

• 

  Bellarama Photography

  • Wooster, Ohio

  • Assistant Photographer

    • Sep 2011 - Aug 2012
    • Wooster, Ohio

    - Assisted in photographing large events - Edited and prepared pictures to be published or sold - Help with publicity and advertisements through different mediums.

• 

  Mackinac Island Carriage Tours

  • United States
  • Renewable Energy Semiconductor Manufacturing
  • 1 - 100 Employee

  • Carriage Taxi Driver

    • Jul 2010 - Aug 2011

    - Transported people to their destination on Mackinac Island, MI by driving a horse-drawn carriage- Responsible for taking care of the horses I was paired with- Handled all financial transactions while working- Worked 12-14 hours per day, 6 days a week

  • Carriage Tour Driver

    • Jun 2009 - Jul 2010

    - Drove a horse-drawn carriage in downtown Mackinac Island, MI while giving a narrated tour- Responsible for taking care of the horses I was paired with- Worked 12-14 hours per day, 6 days a week