Experience

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  CityJet/Sky Handling Partner

  • London City Airport (EGLC/LCY)

  • Operations Dispatcher/Controller

    • Jul 2007 - Aug 2016
    • London City Airport (EGLC/LCY)

    Working for one of the world's leading handling agents, who are the handling agents for Alitalia, Cityjet, Flybe, Lufthansa and Swiss at London City Airport, the main remit of the position is to oversee the turnaround of aircraft with due consideration to safety and legal requirements (in accordance with DfT and CAA regulations) within a 30 minute time band. Responsibilities involved organizing the activities of all the service providers : caterers, cleaners, fuellers, passenger services, ramp services, and special services ; and also dealing with unexpected problems effectively to ensure a punctual departure.The position also involves working as an Operations Controller, whose main duty is the focal point of activity and information for the Operations Dispatcher, service providers and various external and internal customers. It also involves liaising very closely with the Operations Control Centres (OCC) of the customer airlines to facilitate the daily movements of their aircraft during the shift; and satisfying their very high operational expectations.Have been able to develop a wide range of skills, particularly communication and team working skills and also the ability to work under intense pressure. Working in this position has also given me a comprehensive understanding of ground handling procedures at a major international airport.

• 

  Robin Hood Airport Doncaster Sheffield

  • Doncaster, United Kingdom (EGCN/DSA)

  • Airfield Operations Supervisor

    • Mar 2005 - Jul 2007
    • Doncaster, United Kingdom (EGCN/DSA)

    Joined the Company at it's inception, and was part of the operations team which successfully took RAF Finningley from a military airfield to a fully licensed CAA aerodrome, which was the first commercial airport to open in the UK for thirty years.The main remit of the job was to safeguard the airfield by means of apron, taxiway and runway inspections and the implementation of low visibility and de-icing procedures, hence ensuring a safe working environment in the airfield.As it was a new airport, it presented a very challenging environment. My supervisory role presented new challenges particularly in training new staff in airside health and safety procedures and working in a safe environment. Responsibilities also included a major project which was the writing of the Emergency Orders for the Operations Department and Duty Managers for all eventualities ranging from Aircraft Standby to Aircraft Accident. After testing these orders by means of a major exercise, this project is now a working document and was endorsed by the CAA in their pre aerodrome licensing audit.Other responsibilities included the implementation of the airside penalty points system for airside driving, the issuing of airside driver/vehicle permits and the issuing of permits for airside works. Further responsibilities included monitoring the operational activities of all third party operators namely caterers, cleaners, fuellers, handling agents and internal departments; and trouble shooting any problems which arose in the course of their activities.Was also involved with two other projects, the first being the upgrade of the runway lighting system from Cat 1 to Cat III B, while the second dealt with the periodic updating of the Standard Operating Procedures to reflect the airfield's operational status.Developed a wide range of skills particularly relating in delivering training to staff and managing the airfield environment.

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  XL Airways/XL 24

  • Crawley, West Sussex

  • Operations Controller.

    • Jun 2003 - Oct 2004
    • Crawley, West Sussex

    Long term temporary position working for which was then one of UK's leading charter operators, which ceased operations in September 2008. The operator flew mainly to holiday destinations in the Caribbean, Mediterranean and Florida.The main remit of this position was the monitoring the activities of the airline's fleet of 21 aircraft and their 80 plus daily movements. Duties included flight planning, liaising with CFMU, out stations and handling agents in providing a seamless service. Other duties included dealing with flight disruptions and AOG situations; and mitigating their impact on the flight schedule.The position also involved working in the commercial department of the airline and leasing aircraft on an ACMI basis to airlines during the aircraft's downtime. During this period was able to generate about £500K worth of revenue.Developed new skills particularly relating to aircraft leasing; and also consolidated operational skills.

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  Navtech, Inc.

  • Crawley. West Sussex.

  • Operations Controller

    • May 2002 - Oct 2002
    • Crawley. West Sussex.

    Short term role working for a Canadian flight planning Company based in the UK.Main remit of the position was to provide flight planning and ground handling services for a charter airline - Air Scandic; and many single aircraft operators. Customers included Arab royalty, millionaires and cargo airlines operating within the African continent and Middle East.Supporting duties included organizing ground handling at destinations and obtaining over flight permits.Was a very interesting position to work in, as locations dealt with ranged from the most exotic to the most remotest in the world.Developed a wide range of skills relating to General Aviation.

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  SITA

  • Isleworth, Middlesex. UK.

  • Flight Planning / Customer Services Agent. (Help Desk)

    • 1999 - 2001
    • Isleworth, Middlesex. UK.

    Prime responsibility of this position was the correction of time sensitive flight plans submitted by customer airlines. SITA had a customer base of about 120 airlines. Any flight plans which contained an error was diverted to the help desk for correction. Other activities included liaising with customer airlines and CFMU.Supporting roles included the updating of databases relating to departure and arrival alternates, SIDS, STARS and aircraft performance.Developed a new range of skills relating to flight planning and associated functions.

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  Swissport/Midland Air Services

  • Stansted Airport. (EGSS/STN)

  • Operations Dispatcher/Load Controller

    • Jan 1999 - Jan 2000
    • Stansted Airport. (EGSS/STN)

    Main duties revolved around the safe dispatching of aircraft with due consideration to legal and safety requirements.Duties involved ensuring that the aircraft were safely loaded in accordance with the aircraft's C of G parameters and liaising with all service providers : caterers, cleaners, fuellers and engineers in ensuring a punctual departure.Was able to consolidate flight dispatching and operational skills.

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  Servisair

  • Stansed Airport (EGSS/STN)

  • Flight Dispatcher/Load Controller

    • Oct 1995 - Jan 2000
    • Stansed Airport (EGSS/STN)

    Working for one of the world's leading Ground Handling companies, the main remit was to ensure the safe turnaround of an aircraft with due consideration to safety and legal requirements within a given time band.Customers included commuter airlines, low cost airlines, cargo airlines and long haul carriers.Responsibilities included organizing the activities of all service providers associated with the turn around in ensuring a punctual and safe departure.

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  REED

  • Various locations in London and Essex.

  • Various roles in accounting and IT

    • Oct 1993 - Oct 1995
    • Various locations in London and Essex.

    Worked in a variety of roles in accounting and IT.Positions were temporary, ranging from 1 week to six months.Worked for a variety of Companies which included local authorities, vehicle hire, an airport and a shipping company.Duties included maintenance of the computerised cash, purchase and sales ledgers; and updating of databases and Excel spread sheets.Gained skills in computerised accounting and IT from various companies.

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  Ogden Aviation (UK) Ltd.

  • Gatwick Airport. (EGKK/LGW)

  • Passenger Service Agent/Flight Dispatcher

    • Oct 1988 - Oct 1993
    • Gatwick Airport. (EGKK/LGW)

    Main remit of the job was the processing of passengers. Duties included checking-in and boarding passengers, UNMIN and MAAS escort, manning of the arrivals and departures desks and various supporting duties.Was seconded to the dispatch department, to cover any absenteeism and shortage of dispatch staff.Customer airlines included commuter, regional, intercontinental and transatlantic airlines.Developed a wide range of customer facing skills and also an introduction to flight dispatch.