Experience

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  Offline

  • Austin, Texas Metropolitan Area

  • Social Media Marketing Manager

    • Apr 2024 - Present
    • Austin, Texas Metropolitan Area

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  Enhance The Individual LLC

  • Austin, Texas, United States

  • Social Media Manager

    • Sep 2014 - Present
    • Austin, Texas, United States

    Spearheaded compelling storytelling initiatives through visually engaging content strategies.Analyzed and interpreted data to optimize content performance, resulting in increased engagement and reach.Organized media assets to ensure seamless content creation and distribution processes.Demonstrated strong communication skills in collaborating with brands to convey strategic messaging effectively.Managed brand relationships with a focus on understanding objectives, campaign deadlines and content specifications.Tracked and monitored content performance, building relationships, and engaging with businesses through partnerships.

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  The University of Texas at Austin

  • Austin, Texas

  • Community Coordinator

    • Jan 2020 - Apr 2024
    • Austin, Texas

    Lead teams to plan, and learn departmental needs for change to develop programs of work to mitigate external stakeholder blockers utilizing university resources.Negotiated contracts and vendor agreements to secure favorable terms and pricing, saving the organization an average of 15% on procurement costs. Monitored project-related expenses, identifying variances and initiating corrective actions to bring projects back in line with budgetary goals. Developed comprehensive program plans, including scope, timelines, resource allocation, risk assessments, and stakeholder communication strategies, resulting in a clear roadmap for student success. Effectively communicated program objectives and expectations to cross-functional teams, colleagues, and students to ensure alignment with program goals and foster a collaborative work environment. Performed program reviews with internal stakeholders to ensure alignment on external candidates' outcomes and departmental priorities.

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  University of Missouri-Kansas City

  • Kansas City, Missouri Area

  • Assistant Residential Life Coordinator

    • 2018 - Jan 2020
    • Kansas City, Missouri Area

    Manage the social media for the UMKC Residential Life DepartmentSupervise 10 Resident AssistantsManage a building of over 300 students.Advise the Residence Hall CouncilServe on an Emergency On-Call Rotation

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  YMCA of Greater Kansas City

  • Membership Service Associate

    • Nov 2016 - Jan 2020

    Delivered exceptional customer service by actively engaging with YMCA members, addressing inquiries, resolving concerns, and providing guidance on membership options and programs.Cultivated strong, trusting relationships with members, resulting in a 15% increase in member retention and satisfaction scores.Played a pivotal role in the recruitment of new members, exceeding monthly acquisition targets through effective prospecting and personalized member consultations.Collaborated with cross-functional teams to coordinate and promote member events, workshops, and wellness programs, driving member participation and fostering a sense of community.Utilized member feedback to recommend and implement improvements in services and processes, enhancing the overall member experience.

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  The University of Texas at Austin

  • Austin, Texas

  • ACUHO-I Intern

    • May 2019 - Jul 2019
    • Austin, Texas

    Was selected out of hundred of applicants to serve as an intern withing the housing and dining department at The University of Texas at Austin. Within the department I served as the liaison for 5 camps and conferences. I reconciled invoices that totaled over $15,000. I supervised a staff of 20 conference assistants and served on the organization, administrative and development committee to create and revise training manuals.

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  AmeriCorps

  • Kansas City, Missouri Area

  • College Advisor

    • Jul 2016 - Jul 2018
    • Kansas City, Missouri Area

    Developed relationships with key stakeholders within the community to understand objectives and align them with college advising strategy.Created success plans for over 500 students to support student-specific goals for the post-secondary education journey.Built partnerships with local high schools and community groups, expanding our educational influence.

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  University of Missouri

  • Customer Service Representative

    • Aug 2015 - May 2016

    Assisted customers at all sport functions within the University and the Columbia Missouri AreaAccurately answered questions about customer accounts.Resolved conflict in high stress situationsMulti-tasked successfully from creating accounts to taking care of customers at the window

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  African Student Association

  • University of Missouri

  • President

    • May 2015 - May 2016
    • University of Missouri

    President of the organization. I am the head of running both general and executive board meetings. Implement innovative ideas to bring knowledge of the continent of Africa to my college campus.The African Student Association is dedicated bringing students together from all over campus to learn about the beautiful continent about Africa and gaining a more worldly view about issues that affect us all.

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  American Red Cross

  • Columbia, Missouri Area

  • Intern

    • Feb 2015 - Jul 2015
    • Columbia, Missouri Area

    Assisting with Disaster Relief in the Columbia AreaActed as a case worker for over 20 clients during disasters in the Columbia area.Educated Columbia community members on water safety and correct first aid procedures.Worked independently to assure that all organizations where still available to assist families when disasters occurred in Columbia, Fulton and Jefferson city.

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  Gateway Region YMCA

  • Membership Sales Associate

    • Jul 2010 - May 2015

    Promoted various activities and classes that are offered at the YMCA to urge members to become active.Registered people for different lessons and classes on a computer system that required multiple training.Gave tours around the building and personalized each tour for what the member's interest was.Described the advantages of coming into the YMCA and using our facility to better improve their health and reach their goals.