Experience

• 

  Wehrung's

  • Macungie, Pennsylvania, United States

  • IT Specialist

    • Apr 2022 - Present
    • Macungie, Pennsylvania, United States
• 

  Penn Color, Inc.

  • United States
  • Plastics Manufacturing
  • 300 - 400 Employee

  • System Administrator

    • Dec 2019 - Dec 2021

    -Management of Servers & Virtual Servers (Scale HC3 /VMWare /Synology)-Active Directory, Microsoft Exchange, DNS, DHCP & Office365-Act as Tier 3+ support for help desk escalated tickets.-Patch Management (Windows / Patch Manager Plus)-Racking/Upgrading Server Hardware-Entry Level Unity Experience-Web filtering and Security (Fortinet and Mimecast)-Assisted in setup of co-location and backup strategies. -Coordinating meetings with contractors to install/assist on-site.

  • Desktop Support Engineer

    • Dec 2018 - Dec 2019

    -Conduct research to understand, explain and resolve technology issues. -Support Windows 10 operating systems; proficient in installing and support Office 2003-2019/M365; install all desktop/laptop software and hardware.-Work with users to migrate data to new/rebuilt computers.-Recommend upgrades to laptops and desktops based on warranty and support expiration.-Analyze and make recommendations for hardware and software standardization. Present recommendations and improvements for user systems.-Initiate onboarding procedures for new users into the system. Ensure response times are quick and effective to appropriately resolve requests. -Create AD user accounts, mailboxes, phone extensions and manage access control based on company policies.-Create and manage base OS images for desktops and laptops and keep them up-to-date using Imaging software.-Coordinates referrals to technical, professional or service personnel depending on the repair, training, service or software issue for all IT equipment/software. (e.g., laptop/printer/scanner repairs/etc.).-Infrastructure administration to include performing backups and restores, enterprise antivirus support, wiring and terminations and phone support.-Maintain an inventory of installed software, manage software licensing, and create policies and procedures for upgrades and day-to-day operational support and maintain an inventory of hardware peripherals, laptops and desktops.-Create, maintain, and review end-user documentation and user guides.-Research and resolve complex issues with PCs, printers, network connectivity, application support, barcode scanners, smartphones and new user setups-Support, maintain and provide end-user training to users on A/V equipment as well as collaboration tools as needed. (e.g. Zoom, Avaya IX Workplace)

• 

  Penn Information Technology LLC

  • Doylestown, Pennsylvania, United States

  • Network Administrator

    • Oct 2015 - Sep 2018
    • Doylestown, Pennsylvania, United States

    -Management and troubleshooting of both software and hardware applications with regard to multiple systems-Upgrading existing PC's/Servers for both in-house and clients-Active Directory, Microsoft Exchange, DNS, DHCP & Office365-Remote/Virtual PC/Server Hyper-V and VMWare experience-Knowl...

• 

  Perkasie PC Repair

  • Perkasie, Pennsylvania, United States

  • Lead Service Technician

    • Jan 2013 - Dec 2015
    • Perkasie, Pennsylvania, United States

    -Software, hardware, and end-user troubleshooting-Customer service to both walk-in and in-home clients-Supervision and management of office and PC lab.-Scheduling client appointments