Experience

• 

  PR Newswire

  • Sales Representative

    • May 2006 - Present

    •Achieved goal for new members every month this year with a new member count in excess of 500. Achieved Product Sales goal every month this year. Exceeding goal doubling it 4 times and exceeding goal tripling it 2 times.Manage and convert incoming leads into new members.Trained 3 new Outbound Service Representatives moving into the department.Performed training sessions in the Member Service Manager’s team meetings periodically giving updates while training Member Service Representatives on the process of the PRN Toolkit and Small Business Toolkit and how to process toolkit applications properly.Generate new business and add-on sales through proactively selling and educating new members on how to most effectively utilize PR Newswire's services/products as well as prospecting and pitching new distribution ideas. Possess strong client management skills as well as ability to prospect new business. Effectively and efficiently manage all prospects and client inquires through phone, e-mail, and live chat. Manage inquires related to billing issues, editorial content, and data mastering (e.g., general account data maintenance). Effectively executed outbound calling campaigns.

• 

  MBNA

  • Customer Service, Retention, Collections, Lending, Sr. Credit Analyst

    • Jun 2001 - Feb 2006

    Utilized industry sales techniques to proactively pitch mortgage products and credit protection.Responsible for the collection of delinquent accounts 30 day to charge off status. Managed requests from customers with regard to credit card statements and line of credit accounts. Processed disputes in billing, submitted credit line increases, lowered annual percentage rates, and promotional rates while providing World Class Customer Service. Processed customer applications based on various qualitative factors related to their ability to repay the debt while minimizing risk.

  • Sr. Credit analyst

    • 2001 - 2006

• 

  US Army

  • Finance Clerk

    • Jun 1981 - Jan 1994

    US ARMY- Ft. Stewart, GAFinance Clerk, Military Pay Clerk, Administrative Specialist (07-23-1982 - 01-05-1994) Performed duties of Finance Specialist, reporting directly to the Company Commander. Supervised a team of 8 Clerks handling 300 soldiers pay monthly. Processed requests for allotments, pay vouchers, travel vouchers, disputes, promotion pay, insurance benefits, combat, and hazardous pay. Performed duties as Pay Clerk working in the orderly room reporting to the First Sergeant with responsibilities of all office functions. Served in Desert Storm War as General Barry R. McCaffrey’s Secretary.