Experience

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  Amenitiz

  • Customer Care Specialist

    • Jan 2024 - Present

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  Amazon

  • SDS Bilingual Customer Service Associate

    • Oct 2020 - Mar 2023

    •Provide customer service to recipients and drivers in the Shipping and Delivery Support Department, problem solving by phone, e-mail and chat regarding shipments to the customer and working as a team with drivers to successfully deliver packages and exceed customer expectations.•Lead mentoring sessions for team members sharing good practices to improve the metrics, resulting in a positive impact for the team.•Awarded as the Best Smile Story of SDS Colombia in 2020 for Christmas Season.

  • SDS Team Manager (A)

    • May 2022 - Feb 2023

    •Team manager of an average of 20 associates including the launch of the specialty Hub Locker.•Analyze data from customers to identify opportunity areas and develop new strategies to improve procedures and results.•Coach and motivate team members to succeed on their roles and achieve performance, quality efficiency and productivity goals.• Develop and support associates in all areas including work satisfaction, engagement and issues arising in the team.

• 

  Cultural Care Au Pair

  • Estados Unidos

  • Au Pair

    • Aug 2018 - Feb 2020
    • Estados Unidos

    •Provided high-quality physical and emotional care to children aged 12 months to 13 years old.•Managed all need including daily meals, household maintenance, providing sage and secure environment.•Coordinated activities, resolve any problematic issues and assisted kids in development of fundamental learning skills.•Redirected children to encourage safe and positive behavior.•Accomodated last-minute schedule changes and followed parental guidelines and cultural norms.

• 

  Hoteles Estelar S.A.

  • Medellín, Antioquia, Colombia

  • Events and Banquets Assistant Internship/ Practicante Universitaria Eventos y Banquetes

    • Apr 2017 - Oct 2017
    • Medellín, Antioquia, Colombia

    •Perform telemarketing and dissemination of the different events held by the Hotel.•Make event quotes and update those made in the Opera system with real sales for report them to commissioned areas.•Personal and telephone attention to customer requests. Providing information on availability, assembly, feeding and special requirements.•Receive calls and track the quotes made.•Revision of the requirements of the events via email.•Supervision and collaboration in the events held at the Hotel

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  Universidad de Medellín

  • Medellín, Antioquia, Colombia

  • Monitora UOC Mercadeo Turístico// Tourism Marketing SME

    • Mar 2016 - Jun 2017
    • Medellín, Antioquia, Colombia

    •Planning, convening and executing events for the integration of students of the Tourism Business Administration program at the University of Medellín. •Supporting the Academic Coordination of the program with different promotional activities. •Management of the website of the research group: Tourism Studies Group (GET).//•Planear, convocar y ejecutar eventos para la integración de los estudiantes del programa de Administración de Empresas Turísticas en la Universidad de Medellín. •Apoyar la Coordinación Académica del programa con distintas actividades de promoción del mismo. •Manejo de la página web del grupo de investigación Grupo de Estudios en Turismo (GET).