Experience

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  Q6 Cyber

  • United States
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Mid QA Engineer

    • Aug 2022 - Present

    ◦ Create, execute and maintain manual and automated test scripts.◦ Automate end to end test cases using Javascript.◦ Automation Framework Maintenance.◦ Strong understating of SDLC.◦ Understanding of manual and automation testing – expertise in manual test tools and frameworks.◦ Log defects and track to closure, working with development teams to establish defect validity, cause, and retesting as required.◦ Worked with Jira and/or similar test management tool.

  • Junior QA Engineer

    • Aug 2020 - Aug 2022

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  My Adventure Costa Rica

  • Costa Rica, Nicaragua, Panamá

  • Chief Executive Officer

    • Jan 2015 - Present
    • Costa Rica, Nicaragua, Panamá

    ◦ Serves customers by selling products and meeting customer needs.◦ Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily workschedule to call on existing or potential sales outlets and other trade factors.◦ Adjusts content of sales presentations by studying the type of sales outlet or trade factor.◦ Focuses sales efforts by studying existing and potential volume of dealers.◦ Submits orders by referring to price lists and product literature.◦ Monitors competition by gathering current marketplace information on pricing, products, new products, deliveryschedules, and merchandising techniques.◦ Recommends changes in products, service, and policy by evaluating results and competitive developments.◦ Resolves customer complaints by investigating problems, developing solutions, preparing reports, and makingrecommendations to management.◦ Maintains professional and technical knowledge by attending educational workshops, reviewing professionalpublications, establishing personal networks, and participating in professional societies.◦ Provides historical records by maintaining records on area and customer sales.◦ Contributes to team effort by accomplishing related results as needed.

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  Intrepid Travel

  • Costa Rica, Nicaragua, Panamá

  • Tour leader

    • Jan 2015 - Jan 2021
    • Costa Rica, Nicaragua, Panamá

    ▪ Point customers toward the hidden highlights most tourists never see.▪ Get customers from A to B, including handling all transports and train tickets.▪ Clue customers in on the best restaurants, cafes and bars.▪ Share little local anecdotes and stories.▪ Show local customs, language and traditions▪ Keep them informed if the plan or itinerary changes▪ Handle all hotel check-ins, restaurant bookings and technical details.▪ Help customers organize extra meals, accommodation and activities.▪ Suggest the best ways to fill customers free time.▪ Nicaragua, Costa Rica and Panama tours.

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  Jomfrureiser - travels for ladies

  • Project Manager

    • Jan 2016 - Dec 2019

    ◦ Leading project planning sessions◦ Coordinating staff and internal resources◦ Managing project progress and adapt work as required◦ Ensuring projects meet deadlines◦ Managing relationships with clients and stakeholders◦ Designing and signing off on contracts◦ Overseeing all incoming and outgoing project documentation◦ Participating in tender process i.e. design, submission and review◦ Designing risk mitigation plan◦ Conducting project review and creating detailed reports for executive staff◦ Optimising and improving processes and the overall approach where necessary ◦ Securing growth opportunities and initiating new projects◦ Managing large and diverse teams

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  TASIS The American School in Switzerland

  • Switzerland

  • Boarding Summer School Counselor

    • Jun 2019 - Aug 2019
    • Switzerland

    ◦ Counselor◦ Attendance at all meals, student meetings, and staff meetings◦ Supervision/leading of daily activities weekday mornings, afternoons and/or evenings ◦ Campus, dining hall and dormitory duty as assigned on rotation◦ Full-day duty on arrival, departure, and student orientation days◦ Evening duty on a rotating basis (3 nights per week)◦ Chaperonage of weekend excursions every weekend◦ Additional program/admin responsibilities assigned by the director

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  Western Union

  • Costa Rica

  • Digital Review Team Analyst

    • Jan 2013 - Dec 2014
    • Costa Rica

    ▪ Monitor and analyze card not present transaction activity to identify potential fraud patterns via.▪ Conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity.▪ Fully focus on received information to verify transactions.▪ Work closely with other risk analysts to share fraud patterns and mitigation tactics.

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  Qualfon

  • Costa Rica

  • Local IT

    • Jan 2011 - Dec 2012
    • Costa Rica

    ▪ Installs, tests, monitors, upgrades, troubleshoots and repairs computer systems, networks and peripherals.▪ Manage user account information, including rights, security and systems groups.▪ Rely on knowledge and professional discretion to achieve goals.▪ Monitor and control computers and peripheral data processing equipment.▪ Enters commands using the computer terminal and manages controls on computer and peripheral equipment.▪ Monitors the system for failure or errors and responds by addressing.▪ Loads peripheral equipment such as tapes and printer paper for operating runs.

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  HP

  • Costa Rica

  • Credit Suisse Global Access Control Agent

    • Jan 2009 - Dec 2010
    • Costa Rica

    Infrastructure Technology Outsourcing Delivery Operations.▪ Global Information Security.

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  Alienware Corporation

  • Costa Rica

  • Client Tech Support Associate

    • Jan 2007 - Dec 2008
    • Costa Rica

    ▪ Responsible for providing telephone, email, social media and remote diagnostic technical support of desktops, portables, peripherals and software custom or off the shelf software industry or proprietary.▪ Answers questions about installation, operation, configuration, customization, and usage of assigned products.▪ Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc).▪ Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.▪ Documents problems in the support solution database for diagnostics and solution implementation.