Experience

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  Australian Passivhaus Association

  • Education and Membership Administrator

    • Feb 2024 - Present

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  Urban Renew

  • Project Coordinator and Administration Assistant

    • Feb 2023 - Feb 2024

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  Main & Cherry Cellar Door

  • Cellar Door Supervisor and Events Coordinator

    • Jul 2023 - Jan 2024

    Creating organisation and procedures in a new venue by discussing ideas and brainstorming with the staff to increase productivity, teamwork and communication between management and casuals.Collaborating with the owner and marketing to update current marketing offerings in the cellar door and online.Bringing in continued new ideas for events, group offerings and different ways to increase revenue by creating structured experiences for groups of all sizes. Main & Cherry Cellar Door holds a strong emphasis on customer relations and ensuring that we are always changing and creating our offerings to invite new people to our venue, while holding strong to our values and making sure that no one is left out.

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  Mitolo Wines

  • Cellar Door Manager

    • Sep 2020 - Jun 2023

    All daily operations including managing the staff, creating rosters, successful management of monthly stock take, weekly ordering and all back end POS knowledge, creating custom POS reports and all SOP’s with training for the appropriate staff.Consulted with sales and marketing to change e-commerce sites in order to offer versatility for the club membership following current trends and usability for the staff in the cellar door with updated technology on site. Collaborated with sales and marketing to create a new ecommerce website working with multiple time sensitive projects during the change. I created and presented project recommendations based on researched data, to upper management to ensure the progress of the project. Created and followed weekly, monthly and yearly financial budgets for the cellar door sales, staff wage costs, club membership sign ups and average spend based on data from the previous years.Updating and creating all marketing material for the cellar door along with marketing communication to the club members upon sign up and through out the year to help create a personal experience.Providing extensive training for all staff individually and as a team, to ensure a well-run venue, shared knowledge and to increase revenue.Building strong relationships with guests and suppliers for an increase in returning customers and increasing reliability in suppliers

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  Nautilus Resort Rarotonga

  • Rarotonga

  • Restaurant Manager, F&B Administrator and Events Coordinator

    • Oct 2018 - Oct 2019
    • Rarotonga

    Running of the day to day restaurant operations including staff training, increasing communication between FOH and BOH, managing the bar and creating rosters and SOP’s.Given the rolls of onsite Wedding Coordinator and Food and Beverage Administrator from December 2018, with duties of creating and sending time sensative invoices and deposits, following through with online bookings and building strong relationships with all of the suppliers on the island. Organising all onsite weddings by having strong communication with all departments between two resorts, along with regular supplier negotiation and relationship building. We successfully executed 80 weddings in the year that I was a part of this team, along with numerous events. Creating event orders with exact timing for the day, department participation, set up maps, supplier details and arrival times, and following through check lists from the initial consult to the day of. These were detailed enough so anyone would be able to follow through with the event in case I wasn’t able to attend on the day.

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  d'Arenberg

  • Mclaren Vale, South Australia, Australia

  • Wine Ambassador

    • Dec 2017 - Sep 2018
    • Mclaren Vale, South Australia, Australia

    Hosting VIP tours through the building, tastings in the cellar door and private tastings up to 60 people, along with varietal tastings and master classes, where customers get a one on one chance to learn about varietal origins and our wine making style.Working with marketing to represent d’Arenberg at marketing events like The Shiraz Challenge and South Australia’s Winter Harvest Hot 100 Wines.Hosting blending benches up to 55 people, which includes the wineries history, the regions history and terrior districts, talking through three single vineyard shirazes and instructions in blending those wines.