Experience

• 

  TELUS International Philippines

  • Market Market

  • Technical Support Representative

    • Sep 2013 - Aug 2014
    • Market Market

    ASSURE ADSL (TV,Internet Connection and Email support) Wave 17--------------------------------------------------------------------------------------------Answer incoming customer calls and provide excellent customer service solutions to users pertaining to Internet connectivity problem, Optik TV troubleshooting and Email issues. Interact and coordinate with other departments to resolve customer issues. Escalate customer trouble issues when appropriate.

• 

  TRANSCOM ASIA Philippines

  • Tiendesitas, Pasig City

  • Technical Support Representative

    • Nov 2011 - Mar 2013
    • Tiendesitas, Pasig City

    Talk Talk, UK (TV, Internet Connection, Phone, Email and Billing) Wave 33---------------------------------------------------------------------------------------------------Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Support customers relating to their broadband internet. Diagnose and resolve issues involving internet connectivity. Identify and escalate priority issues. Follow standard processes and procedures redirecting problems to appropriate Department.

• 

  SYKES ASIA Philippines

  • Quezon CIty

  • Technical Support Representative

    • Jan 2011 - Jul 2011
    • Quezon CIty

    Yahoo Email Support (Voice) Wave 1-------------------------------------------------Assisting the customer reset their “Password” in case they have difficulty accessing their email accounts e.g.;forgot password, password not working, forgot Yahoo! Id, account may have been compromise…etc. Walk through in the account registration in the case of elderly customers.

• 

  GUARDIANS BONAFIDE FOR HOPE FOUNDATION INC.

  • Balagtas Villas, Pasay City

  • Accounting In-Charge (Volunteer)

    • Nov 2008 - Oct 2010
    • Balagtas Villas, Pasay City

    Guardians Foundation (Brotherhood) Dr. Jimmy Guban, Chairman CEO-----------------------------------------------------------------------------------------------Accounting and Bookkeeping. Sees to it that all transactions appertain to the Foundation are properly recorded and kept for future references,prepares monthly Income Statement and Balance Sheet of the Foundation,and prepares vouchers of members’ benefits for check issuances and payroll administration of GBHFI staff.

• 

  Anchor Collection Services, Inc.

  • CEBU CITY

  • Collection Supervisor

    • Nov 2006 - Jul 2008
    • CEBU CITY

    Credit Card---------------Implements directives and develop strategies vital to collection efficiency of branch operations. Supervises collection officers and team leaders, reshuffle account and monitors daily PTP and confirmed report of collection group. Conducts phone monitoring and accomplishes monthly performance evaluation of collection officers and monitors inventory against recovery ratio and reason code report per client. Monitors priority accounts with high balance and the entire status of the inventory and ensures sufficient account available for collection.

• 

  ACELINA SCHOOL INC.

  • NAPOCOR Village, Quezon City

  • Accountant - Part Time

    • Jun 2002 - Mar 2006
    • NAPOCOR Village, Quezon City

    Accounting and bookkeeping. Payroll administration of teachers and staffs including computation of taxes withheld due BIR and other government reportorial requirements such as SSS and Pag-ibig remittances on a monthly basis and prepares Quarterly and Annual Financial Report.

• 

  United Overseas Bank Limited

  • Laoag City

  • Assistant Manager - Branch Operations Officer

    • Nov 1996 - Aug 2001
    • Laoag City

    Implements directives and develop strategies vital to collection efficiency of branch operations. Supervises collection officers and team leaders, reshuffle account and monitors daily PTP and confirmed report of collection group. Conducts phone monitoring and accomplishes monthly performance evaluation of collection officers and monitors inventory against recovery ratio and reason code report per client. Monitors priority accounts with high balance and the entire status of the inventory and ensures sufficient account available for collection.

• 

  Security Bank Corporation

  • Philippines
  • Banking
  • 700 & Above Employee

  • Assistant Branch Accountant

    • Jul 1995 - Dec 1996

    Supervises clearing staff for the timely and accurate transmittal of CB clearing items and daily monitoring and preparation of the branch Statement of Condition and ensures that all expenses is within the allowed budget.

  • Transaction Verifier

    • Dec 1994 - Jul 1995

    Authenticates all material particulars on withdrawal slips and check’s for amount not exceeding the limit set by the bank. Validates the veracity of the signatures affixed on the transaction documents against specimen signature cards of each depositor and ensures that all debits are against solvent credits and refers to officer the proper disposition of debits against insolvent credits and attends to complaints and inquiries related to current accounts from identified depositors or his duly authorized agent.

  • Distributing Clerk

    • Jan 1991 - Dec 1994

    Responsible for the timely and accurate transmittal of all clearing items to CB-PCHC, posts to the blotter all deposit and withdrawal transactions serviced by the tellers and all advices forwarded by other sections, sorts all posted items for proper distribution and prepares abstracts of other bank checks not suited for clearing, present these abstracts to the branch officers for proper disposition. Prepares advices on checks dishonored or returned by other banks and prepares daily Distributing Proof-sheet and balances reciprocal entries with those of other section.

  • Savings Bookkeeper

    • Dec 1990 - Jan 1991

    Responsible for the accurate daily recording of savings deposit and withdrawal transactions to the respective subsidiary ledgers in accordance with established policies and procedures and prepares daily proof-sheet and balances reciprocal entries with other sections to ensure that all transactions affecting savings transaction are properly accounted for. Ensures that all debits to the subsidiary ledgers are against solvent credits before posting and computes interest on savings deposit and posts quarterly interest earned.

• 

  Northern Foods Corporation

  • Sarrat, Ilocos Norte

  • Truck Scale Operator / Accounting Inventory Clerk

    • Jan 1989 - May 1990
    • Sarrat, Ilocos Norte

    Responsible for the accurate recording of TARE weight of truckload of tomatoes delivered to the plant as the basis in computing for the cost of production at a given hauling period and assist accounting personnel’s in the inventory of the total number of barrels of tomato paste produced in every production period.

• 

  Consolidated Foods Corporation

  • Pasig City

  • Merchandiser

    • Jul 1988 - Dec 1988
    • Pasig City

    Responsible for the product display of goods and merchandise to assigned supermarkets and prepares requisition of stocks and assist the delivery van salesman for the delivery thereof. Prepares reports of goods received in bad order and ensures that delivered stocks are properly accounted for. Maintains the FIFO method of inventory.