Experience

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  Siemens Healthcare FZ LLC

  • Dubai, United Arab Emirates

  • Customer Service Representative

    • Nov 2010 - Jan 2024
    • Dubai, United Arab Emirates

    • Awarded as best employer of the year and consistently nominated as the Face of Customer Service.• Receiving and responding to customer inquiries (internal and external) via phone calls and emails daily and performing wide variety of technical duties.• Registering the complaints by creating notifications via Teamplay Fleet or SAP system. • Identify customer needs and deliver effective and efficient solutions to the problems the soonest possible time.• Providing solutions to any difficulties faced by the Engineer and scheduling appointments.• Monitoring the tasks daily – Call Clarification/ Remote Support Clarification/ Dispatch Tasks, Processing the Purchase Order, updating the customer information in the database• Monitor the spare parts received and ensure compliance with customs requirements standard and follow up with the forwarders if needed.• Proactively monitoring the end-to- end performance though meeting the targets.• Leading and supervising shared responsibilities with the Team to enhance participation and commitment.• Planning and organizing providing immediate action plan and clear reports regarding the work performed, deadline, and quality standards.• Creatively and adaptability to change reviews existing systems and processes to identify and put in place improvement and adhering the automated processes and the other processes designed to be our guide.• Handling the tasks responsibly and performing other related duties as assigned.

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  Siemens Healthineers

  • Germany
  • Hospitals and Health Care
  • 700 & Above Employee

  • ADMINISTRATOR / TEAM ASSISTANT CUM SERVICE SUPPORT & LOGISTIC SUPPORT

    • Nov 2010 - Nov 2023

  • ADMINISTRATOR / TEAM ASSISTANT CUM SERVICE SUPPORT & LOGISTIC SUPPORT

    • Nov 2010 - Nov 2023

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  Doka

  • Executive Branch Secretary

    • Mar 2008 - Oct 2010

    Complete a broad variety of administrative tasks including managing an extremely active calendar of appointments and schedules, completing expense reports, composing, and preparing correspondence, maintaining executive files, arranging detailed travel plans, itineraries, and agenda, scanning, and filing documents, screening phone calls and visitors, updating outlook contacts and compiling documents for travel-related meetings.• Preparing all the quotations, invoices, and sales report.• Complete critical aspects of special assignments by establishing objectives, determining priorities, managing time, gaining cooperation of others, monitoring progress; problem solving, adjusting plans.• Responsible for offers, contracts, material requisition forms and excess discounting forms, send acknowledgement once LPO/ Order confirmation, check delivery dates of the Purchase Order and drafting new contracts.• Taking proper inventory and supervising our office staff to ensure maximum productivity and enhance management skills for an effective and efficient office environment.• Handle the company’s confidential documents.• Manage relationships with vendors and service providers.• Creating presentations and other management level reports.• Ensure that safe working practices and procedures are implemented and adhere to in accordance with the company policies.• Achieving results-focused on achieving specific goals and planned targets.• Developing self creates learning and development opportunities for self and others across functions and departments.

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  Emirates Diving Association (EDA)

  • Dubai, United Arab Emirates

  • Executive Secretary

    • Dec 2004 - Dec 2007
    • Dubai, United Arab Emirates

    Handling reception, mail, couriers, and phone calls.Preparing and filing confidential documents, reports, and lettersOrdering and maintaining office supplies, equipment, and furniture.Arranging and scheduling appointments, meetings, and company events.In charge of membership forms, brochures and dealing with their requirements.Liaising with internal departments and making travel arrangements.Managing internal and external correspondence on behalf of senior management.Scheduling appointments, maintaining an events calendar, and sending reminders.Performing other clerical and administrative duties as assigned or needed.

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  Saviors Love Christian School

  • Bacolod, Western Visayas, Philippines

  • School Administrator / Office Manager

    • Nov 1997 - Mar 2004
    • Bacolod, Western Visayas, Philippines

    Responsible for managing the administrative tasks.Ensure that the organization runs smoothly and manage facilities and staff. Manage budgets, handle logistics, and act as a point of reference for everyone in the school. Coordinate all administrative processes, manage policies and events, and resolve conflicts or other issues as they occur. Handle employee relations and capable of planning, possess good judgment, and are skilled in handling relations with various people (staff, parents, students, regulatory bodies, and the public).Organizing the schedule and events.