Experience

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  BOA Hydraulics - World's Fastest Hydraulic Hose Repairs

  • Auckland, New Zealand

  • Customer Experience Team Leader

    • Apr 2024 - Present
    • Auckland, New Zealand

• 

  Road Ninja

  • Auckland, New Zealand

  • Customer Support & Success Specialist (CX)

    • May 2023 - Mar 2024
    • Auckland, New Zealand

    • Stakeholder Engagement: Client and Stakeholder relationships• Knowledge Base Management: Create knowledge base articles• Business Process Improvement: Enhanced customer experience• Streamlined Onboarding: Reduced new driver orientation time • Cross-Functional Collaboration: Collaborated across teams• Data Integrity: Maintained accurate records for improved data reliability.• Administrative Excellence: Managed administrative tasks efficiently.• Performance Reporting: Generated accurate reports on key metrics.

• 

  AA Driving School

  • New Zealand
  • Motor Vehicle Manufacturing
  • 200 - 300 Employee

  • Customer Experience Team Lead

    • Sep 2020 - May 2023

    • Enhanced operational efficiency and customer satisfaction• Led and motivated a high-performing team • Resolved customer issues and managed escalations• Part of team on two-year project implementing a new booking system• Conducted nationwide training for a new booking system• Fostered collaborative connections• Elevated team productivity • Lead part of recruitment of new staff members• Contributed to the development of documentation for the new booking system• Provided financial oversight for daily banking operations and reporting

  • Operations Coordinator

    • Feb 2019 - Sep 2020

    • Operational Coordination of all customer support• Defensive Driver Training Course: Course bookings, tutor recruitment, and venue negotiations• Customer Support: Addressed inquiries on social media platforms.• Continuous Learning: Demonstrated passion for learning, leading to success as Customer Experience Team Lead.

• 

  The South African First Aid League

  • Pretoria Area, South Africa

  • Chief Operations Officer

    • Feb 2018 - Dec 2018
    • Pretoria Area, South Africa

    • Organizational Leadership: Oversaw daily operations• Human Resource Management• Operational Coordination• Marketing Strategy: Utilized Social Media• Regulatory Compliance: Maintained full compliance • Financial Oversight: Managed finances• Content Creation: Authored promotional article for media

• 

  Rapport Onderwysfonds

  • South Africa

  • Office Manager

    • Jul 2014 - Jan 2018
    • South Africa

    • Administrative Management: Handled administrative tasks• Customer Support: Managed inquiries efficiently, building strong relationships• Debt Management: Oversaw student loan debt• Application Processing: Received, verified, and processed loan applications• Communication and Coordination: Established clear channels with Tertiary Education Centres• Event Coordination: Assisted in organizing formal events for sponsors

• 

  HVC Technologies

  • Johannesburg Area, South Africa

  • Project Administrator / Personal Assistant to CEO

    • Feb 2012 - Jun 2014
    • Johannesburg Area, South Africa

    • Proactive Personal Assistant to the CEO, facilitating collaboration among four Regional Managers• Relationship building, customer support, and document review• Report preparation, meeting arrangements, and tender document creation• Established relationships with stakeholders like SANRAL

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  Morgan Cargo Group

  • South Africa

  • Financial Import / Export Clerk

    • Feb 2010 - Jan 2012
    • South Africa

    • Prepared import/export documentation, such as invoices, packing lists, and customs declarations.• Reconciled invoices from airlines and service providers, resolving discrepancies promptly.• Yearly IATA payment

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  RMG Forensic Services

  • South Africa

  • Assistant Financial & Office Manager

    • Jun 2006 - Jan 2010
    • South Africa

    • Oversaw the preparation and submission of employee timesheets• Managed payroll of 30 employees• Provided administrative support to company executives and investigator team.• Prepared financial records and documentation for audits

• 

  BindCo

  • South Africa

  • Stock Controller and Purchase Clerk

    • Mar 2006 - May 2006
    • South Africa

    • Managed inventory levels of printing materials, supplies, and finished products to ensure adequatestock levels for production needs while minimizing excess inventory.

• 

  About IT

  • South Africa

  • Assistant Bookkeeper

    • Jun 2005 - Feb 2006
    • South Africa

    • Recorded and reconciled financial transactions• Prepared financial records and documentation for audits,.

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  Various

  • South Africa

  • Various Administrative Roles

    • Jun 1993 - Mar 2005
    • South Africa

    • N1 4x4 Stock Control Officer March 2005 – May 2005• Liberty Life Broker Feb 2004 – Feb 2005 • Netcare Hospital Group Debtors Clerk Feb 2001 – Jan 2004• Pharmarama Debtors and Bookkeeping August 1999 – Jan 2001• Medihelp Medical Aid Assessor March 1997 - July 1999• Absa Bank Client Services July 1994 – Feb 1997• Eskom Clerk June 1993 – June 1994