Experience

• 

  Atlanta Community Food Bank

  • Atlanta, Georgia, United States

  • Customer Relations Coordinator

    • Jan 2023 - Present
    • Atlanta, Georgia, United States

• 

  ICON Studio / Soul Studios

  • Atlanta, Georgia, United States

  • Studio Manager

    • Oct 2021 - Jan 2023
    • Atlanta, Georgia, United States

    Oversaw a team of forty creatives and their monthly schedules for two photographic studios that focus on developing portfolios for upcoming models.Handled payroll, sales reports, reconciliation, cash flow, inventory, purchases and recruiting.Assisted with back-office tasks such as appointment confirmations, reschedules, billing, payments, complaints and upsells.Coordinated opening of second studio in Atlanta.

• 

  West 38

  • Parkland, Florida, United States

  • Aftercare Specialist

    • Oct 2020 - Oct 2021
    • Parkland, Florida, United States

    Handled clients’ needs after purchase, such as billing and payments, complaints, upsells, lead distribution and appointment confirmations for chain of photographic studios that focus on developing portfolios for upcoming models.Assisted with Spanish interpreting for staff and clients, translated brochures and other written materials into Spanish.Coached clients on the next steps to take on their modelling career, including suggested agencies and resources.Trained new staff in different areas of the department.Developed and incorporated databases used by the back-office staff.

• 

  Language Link Therapy

  • Cooper City, Florida

  • Front Desk Assistant

    • Apr 2019 - Sep 2020
    • Cooper City, Florida

    Handled clients’ needs during and after the enrollment process at pediatric therapy clinic serving children with special needs.Monitored insurance verification, authorizations, scheduling, and data entry.Advocated for Spanish speaking clients, as well as assisted with interpreting and translation.

• 

  Unilatina International College

  • Miramar, Florida

  • ESL Adjunct Professor

    • Jul 2017 - Mar 2019
    • Miramar, Florida

    Developed lessons based on learning outcomes focusing on grammar, composition, and conversational skills for the English as a Second Language department.Monitored assessment and reporting on students’ development.Mentored students for the standardized Test of English as a Foreign Language (TOEFL).

• 

  South Beach Languages

  • Hollywood, Florida

  • ESL Teacher

    • Nov 2016 - Jun 2017
    • Hollywood, Florida

    Authored and administered lessons focused on grammar and conversational skills at language school for the English as a Second Language department.Monitored and verified assessment and reporting on students’ development,

• 

  Freelance

  • Caracas, Venezuela

  • Writer, Editor and Translator

    • Oct 2010 - Aug 2016
    • Caracas, Venezuela

    Copywriting and editing.Research, writing and editing of blog posts about fashion, beauty, trends and special events in Spanish and English at PalmBeachBoutiques.com and leenstrendybox.wordpress.comLiterary translations.Text editing and correctness of speech.Mobile apps interface and web page translations.Picture selection and editing.Social Media management.

• 

  Darerca Cleaning Services, C.A

  • Venezuela

  • Administrative Assistant

    • Jan 2010 - Jul 2015
    • Venezuela

    Provided customer service by redirecting phone calls to proper department and providing information on services provided by the company.Assisted with administrative tasks such as payroll, inventory, purchases and recruiting.Maintained files and documents for current employees, including insurance and tax information.

• 

  Embassy of Canada

  • Caracas, Venezuela

  • Visa Agent

    • Jul 2013 - Oct 2013
    • Caracas, Venezuela

    Assisted applicants with visa applications by reviewing documentation, payments, and information.Tracked applications and updated system accordingly, until the approved visa was delivered to the applicant.Provided customer service via phone and in person, answering questions regarding the service and visa application process. Fulfilled routine front desk tasks such as greeting customers, redirecting calls or clients to appropriate department or agent.

• 

  Bloque de Armas

  • Caracas, Venezuela

  • Magazine Collaborator

    • Jul 2011 - Jul 2012
    • Caracas, Venezuela

    Research and writing articles about fashion, beauty and health.

• 

  APM Global Logistics

  • Caracas, Venezuela

  • Sales Supportand Marketing

    • Oct 2008 - Jun 2009
    • Caracas, Venezuela

    Sales Management Assistant.Sales Support & Marketing.Intern

• 

  FUNDEIM

  • Caracas, Venezuela

  • English Teacher

    • 2007 - 2008
    • Caracas, Venezuela

    Teaching Grammar and Conversation skills in English for an upper-intermediate level.

• 

  LD Telecom

  • Caracas, Venezuela

  • Call Center Operator

    • Jun 2004 - Feb 2005
    • Caracas, Venezuela

    Customer Service