Experience

• 

  Stryker

  • Sr Supervisor, T&E Sales Support
• 

  Stryker

  • United States
  • Medical Equipment Manufacturing
  • 700 & Above Employee

  • Technical Account Manager

    • Oct 2023 - Present

  • Team Lead Customer Support

    • Aug 2022 - Oct 2023

• 

  Morningstar Massage of Maryland

  • Glen Burnie MD

  • Licensed Masage Therapist

    • Apr 2022 - Present
    • Glen Burnie MD
• 

  Crocs

  • Broomfield, Colorado, United States

  • Sr. Account Service Representative

    • Jan 2022 - Jul 2022
    • Broomfield, Colorado, United States
• 

  FILA

  • Customer Service Account Manager

    • Jan 2021 - Jan 2022

    -Manage 75+ accounts, over four sales reps, communicating allocation, delivery, and delays-Co-Facilitated software training to increase productivity across department-Manage all aspects of customer order process from sale to delivery and reverse logistics; Including but not limited to booking, re...

• 

  Spirit Gate Acupuncture, PC

  • Virtual Assistant

    • Oct 2019 - Feb 2021

    Virtually manage patients and all administrative tasks associated with Spirit Gate Acupuncture, PC.

• 

  Under Armour

  • United States
  • Retail Apparel and Fashion
  • 700 & Above Employee

  • Account Services and Contact Center Trainer

    • Apr 2019 - Sep 2020

    • Developed training strategies and materials to support $2B North American wholesale account services team, consisting of 75-100 associates using the ADDIE method• Organized weekly meetings with HR Business Partners, leadership, and recruitment to support the development and career-pathing and of current teammates• Facilitated onboarding and virtual training of 200 new Customer Service Representatives to support an award-winning eCommerce customer service team • Collaborated with the Sr. Manager of Talent Development to create an Externship training program to support Team and Sports Marketing Wholesale Accounts• Partnered with North American Leadership and cross-functional partners to identify training gaps and needs for upcoming process changes to support departmental and organizational initiatives• Facilitated monthly leadership Lunch & Learns in person and virtually to support the management team on topics such as the COACH model, Leading a Team Virtually, and How to Enhance your Emotional Intelligence• Fostered a positive and inclusive culture throughout Account Services by establishing an Engagement Committee to increase relationship building and productivity

  • Account Services Associate

    • Mar 2018 - Apr 2019

    • Provided servicing, management and retention for Military accounts totaling $4 million yearly revenue • Identified fill rates and inventory discrepancies to increase fill rate to 97% week over week• Communicated detailed allocation reporting and delivery delays to sales and buyer team • Increased fill rate from 76% to 97%, week over week, within 3 months of onboarding due to process improvements and collaborations with cross functional partners• Training and coached new hires onto Key Wholesale Accounts team

• 

  TEKsystems

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Unbilled PrePaid Expense Coordinator

    • Aug 2017 - Mar 2018

    • Management of the PrePaid Expense Tracking Report, including but not limited to; data analysis,, escalation, reconciliation, and partnering with Field and Centralized Billing Team(CBT) to resolve outstanding issues totaling $3.1M• Responsible for the creation, implementation and training of the Pre-Paid Expense Tracker process, across 65 field offices nationwide, decreasing the reconciliation timeframe by 2+ months and allowing for timely and accurate billing to end client reducing unbilled expenses• Coordinated communication with travel management, Sales team, CBT, and Account Receivable on best practices to set up, track and reconcile Pre-Paid travel • Facilitated training session for Sales teams, Field Offices, and our back office partners, to ensure Pre-Paid travel was being executed, tracked, reported and billed timely and accurately • Worked closely with “Go Live” projects managers to ensure quick turnaround with PrePaid travel

  • Lead Expense Specialist

    • Jul 2015 - Aug 2017

    • Supported for the technical and professional development, including daily feedback and quarterly performance evaluations for a team of 11 contractor expense professionals• Performed weekly audits to ensure timely and accurate payout/billing of 500+ contracted employees• Served as an escalation point for 65 field offices nationwide and expense processors on outstanding billable items • Participated in monthly Upper Management meetings to discuss vision and direction of department • Managed company-wide Unbilled Prepaid Expense Report for timely and accurate billing to end clients• Partnered with Front Office to develop a process to streamline PrePaid expense entry to allow for timely and accurate forecasting for “Go Live” projects• Facilitated in-person and virtual training session on the contractor expense process, PrePaid Expense Tracker/Report, and Rate Letters • Participated in the interviewing, hiring and termination of teammates

  • Business Operations Associate

    • Mar 2013 - Jul 2015

     Managed accounts receivable for a $10.7 million account Responsible for invoicing and collection for sensitive clients Coordinated with Director and sales teams to implement new time card process to reduce client unpaid invoices Implemented new auditing process to reduce the amount of discrepancy invoices to ensure timely and accurate billing Process mapping and implementation of electronic invoicing which reduced overhead costs Audit and apply bank remittance up to $1.7 weekly Built lasting relationships with our sales team, client and colleagues Pull reporting and perform audits for sales team to assist in business development, sales and marketing strategies

  • Special Biller

    • Apr 2013 - Jun 2013

  • Expense Specialist

    • Jan 2013 - Apr 2013

• 

  LifeStar Response of Maryland

  • Arbutus, MD

  • Customer Service Rep

    • Sep 2002 - Dec 2012
    • Arbutus, MD
• 

  Rural/Metro Ambulance

  • Union Memorial Hospital

  • Transportation Coordinator

    • Jul 2001 - Sep 2002
    • Union Memorial Hospital

    Coordinated all outgoing ambulance transports. I worked closely with hospital social workes and case managers to secure prompt trasportation.