Experience

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  Morningstar DBRS

  • Learning Management System Manager

    • Jan 2024 - Present

  • Learning Management System Administrator

    • Jan 2022 - Jan 2024

    • Developed tracking processes to ensure new hires receive required compliance and regulatory training within the first week of employment• Built reports and reminder processes that decreased overdue trainings by 90%• Transitioned 900+ employees and over 200 courses from Absorb LMS to Cornerstone LMS• Wrote and implemented standard operating procedures and leveraged tools in Cornerstone to ensure training is assigned to comply with a variety of internal and external regulations• Became go-to report builder and SME for questions as part of internal audit processes • Created training calendars to increase transparency around when training would be assigned• Work with a variety of stakeholder to keep training up to date• Use Articulate 360 to develop and build training on a variety of topics, including using custom built reports in Cornerstone and adjusting settings in Microsoft Teams to comply with regulatory requirements• Consult with a federated team of LMS admins to develop organization-wide best practices

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  VelocityEHS

  • Greater Chicago Area

  • Manager, Product Knowledge

    • Jun 2014 - Jan 2022
    • Greater Chicago Area

    • Built a team of four corporate trainers, media professionals and instructional design staff that expanded from serving one department to being a company-wide shared service• Developed and implemented company-wide new hire onboarding program• Created and maintained a customer-facing product help center based in WordPress that sees over 3000 hits per month• Worked with subject matter experts across departments to develop and implement staff training on topics such using our products, disposing of waste, adhering to office policies and more using Articulate Storyline and Articulate Rise• Project managed the training and communication for a major product upgrade that affected over 75 staff and over 12,000 customers• Wrote company-wide internal communications and training for a new product release• Implemented a Cornerstone, company-wide LMS• Became go-to staff member for solving complex training and communication needs, following change management best practices

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  F3 Running

  • Chicago, IL

  • Customer Service Manager

    • Oct 2015 - Jan 2021
    • Chicago, IL

    Respond to and manage all customer inquiries in regard to the F3 Half Marathon.

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  Good Life Race

  • Greater Chicago Area

  • Marketing Director

    • Jan 2013 - Apr 2020
    • Greater Chicago Area

    • Develop marketing and communication plans for the Good Life Race 5K event • Engage participants and potential participants via social media outlets. • Write and distribute press releases, • Work with graphic designers and create in-house graphics• Create and send emails via email marketing tools

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  DePaul University

  • Director of Records Management

    • Jul 2008 - Jun 2014

    Develop, implement, and manage a university wide Records Management program. This includes maintenance of the master retention schedule as well as the implementation of business processes that will ensure the appropriate retention of records for legal compliance and business purposes, and the timely and efficient disposition of obsolete records, temporary off-site storage of inactive records, digital conversion, and accession of select records to the university archives. The Director of Records Management also plays a key role in helping educate and support unit level records coordinators.

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  Champaign County Circuit Clerk

  • Urbana-Champaign, Illinois Area

  • Supervisor of Records

    • Jun 2002 - Jul 2008
    • Urbana-Champaign, Illinois Area

    • Interpret and follow statewide document retention policies• Manage microfilmed and scanned case files• Research and preserve documents dating from the mid-1800s to mid-1990s• Create projects to assist with efficient use of space• Assist other senior staff with details pertaining to large computer-system overhaul• Maintain evidence • Research records requests that deal with archived cases• Train staff on using office resources• Supervise volunteers, temporary employees, and general legal clerk staff• Serve as liaison between Champaign County Historical Archives and Circuit Clerk• Serve as first contact point for document storage company• Perform reference duties pertaining to court procedures and case files• Developed and implemented open file “clean-up” project