Experience

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  JACKAL Labs

  • Software Developer - Web2 to Web3 Integration

    • May 2022 - Present

    Developed robust and scalable web2 to web3 integrations and SDKs using TypeScript.Collaborated with cross-functional teams to enhance user experiences and drive adoption.Designed and developed product dashboards using Vue.js.Conducted thorough testing and debugging to ensure performance and security.

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  Three Birch Solutions LLC

  • Iowa, United States

  • Freelance Software Developer

    • Dec 2021 - Present
    • Iowa, United States

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  Leepfrog Technologies, Inc.

  • United States
  • Software Development
  • 100 - 200 Employee

  • CIM Specialist

    • Apr 2021 - May 2022

    Built and modified client solutions using baseline tools to maximize functionality and minimize technical debtCollaborated with Product Owner and Project Managers to identify when additions to baseline are warrantedBuilt and maintained internal tools to streamline or automate common processes

  • Client Services Manager

    • Dec 2018 - Apr 2021

    Managed project timelines and expectations for 15+ clients simultaneouslyCoordinated internally with development, consulting, and training team members to create and complete specifications for client projectsGuided new Client Services Managers in job responsibilities and best practices

  • Support Specialist

    • Dec 2016 - Dec 2018

    Identified and resolved issues with baseline and custom code, and clients’ course imports, and escalated to development teams as needed.Managed 13 CIM form change projects lasting between 2 and 9 months for 11 clients including current and legacy designsSpecialized in CourseLeaf CIM and served as a resource for colleagues regarding all CourseLeaf modulesReceived kudos and consistently positive feedback from clients about my approach to client interaction, education, and project managementDocumented many of CAT and CIM’s files and their uses/configurations to act as a searchable quick-reference in Leepfrog’s internal site, including a FAQ page of common CIM errors and their solutionsTrained clients and colleagues in data standards and best practices, new software features, core and custom CourseLeaf functionality, and internal Leepfrog tracking software individually and in small groupsBuilt, modified, and documented customized views of internal tools to increase usability

• 

  Casey's General Stores, Inc.

  • Cedar Rapids, Iowa Area

  • Delivery Driver

    • Apr 2016 - Dec 2016
    • Cedar Rapids, Iowa Area

    Worked in a team environment to quickly and accurately make customer ordersPromptly delivered customer orders and handled paymentsAssisted in training new hires in the kitchen

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  Nordstrom

  • Cedar Rapids, Iowa Area

  • Seasonal Fulfillment Center Processor

    • May 2015 - Dec 2015
    • Cedar Rapids, Iowa Area

    Efficiently processed merchandise according to Nordstrom standards and practicesNoted for speed, accuracy, and qualityAssisted other departments (receiving, stock control, and returns inspection) as needed

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  Costco Wholesale

  • Coralville, Iowa Area

  • Seasonal Maintenance

    • Oct 2014 - Dec 2014
    • Coralville, Iowa Area

    Responsible for maintaining cleanliness of the floors, bathrooms, break rooms, and the food courtPerformed minor repairs of equipment and lighting fixturesAssisted in opening and closing the store by performing maintenance duties

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  Support.com

  • Coralville, Iowa Area

  • Home Internet Support Agent

    • Aug 2014 - Nov 2014
    • Coralville, Iowa Area

    Addressed customer concerns and issues regarding Comcast services and equipmentWalked customers through setting up and troubleshooting Comcast hardware and home networksHandled support tickets

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  GoDaddy

  • United States
  • Technology, Information and Internet
  • 700 & Above Employee

  • Hosting Support Specialist

    • Dec 2012 - Jun 2014

    Assisted with troubleshooting and setting up hosting products and serversIdentified and corrected issues with clients’ custom and template codeEducated clients on product and industry-standard systems and guided toward self-sufficiencyDeveloped technical and troubleshooting documentation with team membersTrained team members on internal departmental tools, resolutions to common client issues, and best practices individually and in team meetingsSolved trouble tickets submitted by customers and lower-tier employeesConsulted with customers to provide appropriate services for their needsMonitored systems and calls for trending issues, and escalated as neededOne of the top ten performers in the company-wide Hosting department for five consecutive months and top performer for one month

  • Server Sales Consultant

    • Feb 2013 - Sep 2013

    Worked as part of a specialized, experimental Server Sales team until company restructureHandled inbound chats with current and prospective customers interested in purchasing server productsConsulted to determine the customer’s resource needs to identify an appropriate solution

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  GoDaddy

  • Hiawatha, Iowa Area

  • Inbound Sales & Support Representative

    • May 2012 - Dec 2012
    • Hiawatha, Iowa Area

    Provided phone support for a range of GoDaddy products and servicesGuided customers through step-by-step instructions to troubleshoot and support hosting, email, domains, and the customer-facing siteNoted by management for ability to maintain a good customer experience and de-escalate difficult situations

• 

  Per Mar Security Services

  • Cedar Rapids, Iowa Area

  • Security Officer

    • May 2010 - May 2012
    • Cedar Rapids, Iowa Area

    • Restored client satisfaction at problem sites by determining challenges and retraining staff or training new staff as needed• Trusted to handle specialty assignments for high-value, high-visibility contracts, including multi-million-dollar contracts for:o Electrical (utilities) equipment and supplieso Government construction sites and associated equipmento Specialty pottery collections• Specialized in assignments to new and existing contracts to interface with clients, identify and learn site duties and expectations, and train permanent staff once they were assigned (1-5 people)