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Erin Holley profile image

Erin Holley

Rent Subsidy Agent at Maryland Department of Housing and Community Development (DHCD)
Intro Book
Customer service professional with 8 years of experience in various roles.
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Location
Baltimore, Maryland, United States, US
Skills
  • Customer Service
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Word
  • Food
  • Show all
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Bio

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Erin Holley is a seasoned customer service professional with 8 years of experience in various roles, including Rent Subsidy Agent, Program Specialist, Phone Operator, Barista, Health Insurance Agent, Cashier, and Hostess. She holds a High School Diploma and has skills in Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Food Safety, and more. Erin has worked in multiple industries, including housing, hospitality, and healthcare, providing excellent customer service and management skills. She is proficient in managing multiple tasks, working with diverse clients, and maintaining a high level of professionalism. Currently, Erin works as a Rent Subsidy Agent at the Maryland Department of Housing and Community Development (DHCD), where she has been employed since July 2023.

Experience

  • Housing Authority of Baltimore City
    • Program Specialist
      • Jun 2015 - Jul 2023

  • CMD Outsourcing Solutions, Inc.
    • Phone Operator
      • 2014 - 2015

      Answered the phone for the Cashiers office for University of Southern California. Checked students account and made adjustments to their balances.

  • Q Cafe
    • Barista
      • Mar 2013 - Sep 2014

      Set up cafe area in the Walter Art Museum everydayby preparing all pastries and lunch items for sale. Made made to order espresso beverages, smoothies, italian sodas, and teas for all patrons and employess. Kept a sanitized station and actively engaged with all customers and passing patrons of the facility.

  • MAXIMUS
    • Health Insurance Agent
      • 2013 - 2014

      Answered incoming calls in reference to enrolling clients for health insurance. Enrolled callers with an insurance provider and doctor. Updated the clients' information and sent out healthcare information. Made out bound calls to make sure clients enrolled within the given timeframe.

  • Towne Park
    • Cashier
      • Jul 2010 - Mar 2013

      Collected parking fee from customer, based on charges for time automobile was parked. Patrolled area to prevent thefts from parked automobiles. Made arrangements for illegally parked and abandoned vehicles to be towed and directed tow-truck drivers to the correct vehicles.

  • Marriott International
    • Hostess
      • Dec 2006 - Mar 2008

      Greeted guests, escorted them to tables and provided menus. Scheduled dining reservations and arranged parties and special services for diners. Inspected dining room serving stations for neatness and cleanliness. Collected payments from customers. Totaled receipts, at end of shift, to verify sales and clear cash register.

Education

  • 2003 - 2007
    Doris M. Johnson High
    High School Diploma, Pre-Law Studies

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

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