See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Bio

Generated by
Topline AI
Erika Whalen is a seasoned retail professional with extensive experience in customer service, sales, and team leadership. She has worked in various roles, including Data Asset Management Assistant, Event Specialist, and Assistant Store Manager, and has developed strong skills in merchandising, problem-solving, and customer experience. With a Bachelor's degree in Marketing/Marketing Management, Erika has a solid foundation in marketing principles and has applied her knowledge to drive sales growth and customer satisfaction in her previous roles.

Experience

  • VENUS Fashion Inc.
    • Jacksonville, Florida, United States
    • Data Asset Management Assistant
      • Oct 2021 - Jan 2023
      • Jacksonville, Florida, United States

      Prepare Naming Folders for DigiStyle to use for naming images produced at photoshoots. Reviewing photoshoot uploads for accuracy. Ensuring image files are sent for masking to the correct outsource partner with proper instructions. Reviewing masked images, adding internet paths, detail paths, and uploading the finished file to Blue Penguin. Placing images on, reviewing, and updating the Online Asset Selection Grid in DigiStyle. Creating color correction, retouch, and redye orders with comprehensive instructions and references. Assigning orders to the proper in-house or outsource operator. Monitoring the status of all image-related orders in Blue Penguin. Following up with DigiTechs and other outsource vendors to resolve any issues with supplied images. Monitoring the Web Merchandising DAM Request Monday.com board for new and updated entries or requests.

    • Deputy Tax Collector
      • Oct 2016 - Feb 2018
      • Ocala, Florida Area

      Responsible clerical position working with the public regarding the acceptance of ad valorem taxes, non-ad valorem taxes, driver license applications (FDLIS), motor vehicle title and tag applications (FRVIS), hunting/fishing license applications and implementing the West Florida cashiering system. Processing payments, answering inquires, assisting in the completion of forms and maintaining files to support the varied functional areas of the office conforming to state requirements. Records are prepared for internal control, data processing and reports.

  • Kmart Corporation
    • Ocala, Florida Area
    • Softlines Lead
      • Oct 2012 - Oct 2016
      • Ocala, Florida Area

      August 2015: transferred as Softline’s Lead, specializing in the ladies, girls and infant departments. Overseeing and trained 2-6 employees per shift. Merchandised, replenished, priced and provided excellent customer service.April 2015: selected to participate in Kmart’s Management training program (GEM Program).July 2014: Promoted to Fine Jewelry Department Lead position. Increased sales from a -6% deficit to a +2% surplus by the end of 2014. Increased sales 14% by the end of 2015.Trained, Cross-trained and directed associates to maintain, merchandise, replenish, recover, price and provide excellent customer service in Ladies’ fashions, Infants, Fine Jewelry, cosmetics, hosiery, handbag and accessory departments.Completed jewelry, cosmetic and Softline vendor layouts, resets and weekly ads.

  • Advantage Sales & Marketing
    • Ocala, Florida Area
    • Event Specialist
      • Oct 2013 - Feb 2015
      • Ocala, Florida Area

  • Buyrite Designs, Inc
    • Freehold, New Jersey
    • Licensing/Product Development Coordinator
      • Mar 2004 - Sep 2007
      • Freehold, New Jersey

      Recognized as the company liaison between overseas vendors, domestic licensors and sales department. Supervised multi-million-dollar product submission processes and price negotiations. Sourced and developed products with global vendors through a daily contact procedure. Acquired $500,000+ in revenue negotiating licensing contracts with Marvel Comics, General Motors and Nickelodeon. Expanded customer base and client relations by researching and developing ideas from trade shows and daily interactions with international vendors. Maintained quality control of samples and finished goods received from overseas vendors.

    • Customer Service Coordinator / Estimator
      • Jul 1999 - Jul 2003
      • Southampton, New York

      Provided a wide range of support to customers for their moving and storage needs. Coordinated estimates by phone and in-personAchieved 87% of estimates accepted and a 99% satisfaction rate resolving customer issues.Processed Order for Services, Bills of Ladings, Claims and other critical company paperwork using Microsoft based programs.

    • Assistant Store Manager
      • Sep 1991 - Jul 1997

      Managed store opening and closing responsibilities, calculated daily sales figures, balanced cash registers and processed bank deposits.****Conducted employee interviews and employee training procedures.****Executed store merchandising and corporate plan-o-grams.****Prepared and conducted inventory counts, markups and markdowns.****Demonstrated and sold toys and video games; provided customers with information about features of various products.

Education

  • Long Island University, Southampton Campus
    Bachelor's degree, Marketing/Marketing Management, General
  • Long Island University
    Bachelor of Science, Marketing/Marketing Management, General

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Retail and Consumer Goods”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles