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Bio

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Erika Schnatterly Phillips is a seasoned professional with extensive experience in management, operations, and customer service. She has worked in various industries, including retail, food service, and marketing, and has developed strong skills in leadership, team management, and conflict resolution. Erika holds a Bachelor's degree in Business Administration and Management from Union University and a degree in Sociology from LCC International University.

Experience

    • United States
    • Food and Beverage Manufacturing
    • 500 - 600 Employee
    • Southeast District Manager
      • Nov 2020 - Present

    • Atlanta Market Manager
      • Jul 2017 - Nov 2020

    • Shopkeeper
      • Oct 2015 - Jul 2017

    • ASM
      • Oct 2013 - Oct 2015
      • Nashville, TN

      • Oversees daily operations• Monitor manage shrink• Provides outstanding customer service• Motivated and inspires associates to build brand loyalty• Fosters a positive work environment• Reconciles cash to daily purchases• Responsible for floor sets, product placement and general merchandising• Develop beneficial hiring plan• Facilitates an actionable plan for quote achievement• Monitors and tracks payroll

  • Han Starnes
    • Nashville, TN
    • Consulting Artisan
      • Jul 2014 - Jan 2015
      • Nashville, TN

      • Responsible for Knitwear and sewn wholesale production• Accountable for online order production• Ensures proper time management to meet deadlines• Track and monitor material inventory• Charged with machine and equipment maintenance

    • Service Manager
      • May 2012 - Sep 2013
      • Canonsburg,PA

      Oversees daily operationsMonitor and manage inventoryProvides outstanding customer serviceMaintains and implements Chipotle standardsConducts inventory countsReconciles cash to daily purchasesConducts store audits and crew reviewsCatalogs, reviews and approves store invoicesMonitor and manage P&LResponsible for food and supply orderContributes to restaurant staffingResponsible for all employee schedulingEmpowers crew to be top performersDevelops and trains new managersNRO (new restaurant opening) team memberOrganize and host community marketing events

    • Coffee Master
      • 2011 - May 2012

      Contribute to cafe upkeepDeliver outstanding customer serviceProcess intricate knowledge of coffee history, flavor, roasting and blending process, etc.Enact and contribute to quality controlTrack and analyze 'At Home' coffee salesDevelop sales plan for 'At Home' coffee salesContribute to cafe upkeepDeliver outstanding customer serviceProcess intricate knowledge of coffee history, flavor, roasting and blending process, etc.Enact and contribute to quality controlTrack and analyze 'At Home' coffee salesDevelop sales plan for 'At Home' coffee sales

    • Assistant Manager
      • Jan 2008 - Feb 2011

      Oversees daily operationsMonitor and manage inventory Serves as liaison between upper level management and lower level employeesProvides outstanding customer serviceResponsible for product placement and store upkeep Accountable for staff and employee supervisionResponsible for goal setting and achieving Reconcile cash to daily purchases

    • Assistant Manager
      • Mar 2003 - Sep 2008

      Manage daily operationsTrack and control inventoryImplement quality customer serviceResponsible for supply orderSupervise staff and employeesReconcile cash to daily purchases

  • VVG Marketing
    • Bethel Park, PA
    • Marketing Assistant
      • Jan 2005 - Jan 2008
      • Bethel Park, PA

      Constructed project data bases Organized and distribute project mailingsConduct phone surveys and interviews with clients, potential clients and professionals within given project fieldData Entry Research project markets Aid in building project presentations

Education

  • 2006 - 2010
    Union University
    Bachelor's degree, Business Administration and Management
  • 2009 - 2009
    LCC International University
    Sociology

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Management Consulting”

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