Experience

• 

  Strandbags

  • Canterbury & West Coast, New Zealand

  • Assistant Manager and Sales Assistant

    • Sep 2017 - Feb 2024
    • Canterbury & West Coast, New Zealand

    - Acting Manager temporarily and Manager's Assistant- Arrange pickup and parcel delivery for NZ Couriers - Assisting Technical Support and IT team- Banking daily takings and Petty Cash handling- Data entry (processing customer's personal details in the system)- Dealing with airline companies to assist customers with their luggage claims- Customer's phone enquiries - File of invoices and receipts and reply to internal emails- Filling, processing and tracking sales reports in the spreadsheet - Follow up with customer's orders with pending payments- Manage and co-ordinating Manager's diary - Processing customers sales and online orders- Process of stationary orders- Responsible for opening and closing the store as well as organising daily balance floats- Scanning and re ticketing- Store and staff Supervision- Stock control and stock take assistance

• 

  Miller's SFG - Specialty Fashion Group

  • Canterbury & West Coast, New Zealand

  • Assistant Manager and Sales Assistant

    • Feb 2008 - Aug 2017
    • Canterbury & West Coast, New Zealand

    - Acting manager temporarily and Sales Assistant- Banking daily takings and daily float balances- Data entry (processing customer's personal details in our system)- Opening and closing the store- Payroll and Payments- Petty Cash- Processing sales and stationary orders- Providing front line customer service- Receiving and processing stock orders- Responsible for filling in and taking control of the balance sheet book daily - Responding to customer phone inquiries - Stock take- Store and Staff Supervision

• 

  Robert Harris Cafe

  • Christchurch

  • Cafe Barista and Supervisor

    • 2006 - 2008
    • Christchurch

    - All general kitchen duties - Banking and petty cash handling- Customer service- Documenting daily takings and payments- Food preparation- Making and delivering coffees- Manage and staff supervisor- Opening and closing the store- Responsible for maintaining high quality on food preparation and monitoring health standards - Taking phone orders

• 

  InterContinental Hotels & Resorts

  • Guadalajara Area, Mexico

  • HR Administrative Assistant, Hostess and Restaurant Staff Supervisor

    • 2000 - 2005
    • Guadalajara Area, Mexico

    - Assisting with payroll documents and preparing for audits- Data entry- Assisting HR in documenting employment contracts for up to 900 employees- Processing stock orders for the F&B manager - PA reporting to the HR manager and Food and Beverage manager- Preparing daily briefings and Manager's reports- Organising and assisting with monthly staff training programs- Organise and manage Manager's diary - Reconciling and Bank Statements- Reporting to the HR and Food and Beverage Managers- Responsible for customers and guests bookings for private or special events- Restaurant and staff supervisor- Front line customer service- Taking phone reservations and guests enquiries

• 

  Clinica Oftalmica Laser - Choza ( Ophthalmic Clinic and Laser Surgery Practice)

  • Guadalajara Area, Mexico

  • Administrative Assistant

    • 1998 - 2000
    • Guadalajara Area, Mexico

    - Administrator and Personal Assistant- Answering phone enquiries- Customer service receptionist greeting and welcoming customers/patients - Banking daily takings and payments- Follow up with patient's post-surgery appointments - Data entry (all general admin duties)- Office support and assistance to other medical team - Manage and co-ordinating Manager's diary appointments- Preparing patients for surgery- Processing patients invoices- Responsible for managing the surgeon's private planner and patients appointments - Taking bookings for doctors appointments

• 

  Telcel

  • Guadalajara Area, Mexico

  • Customer Service - Telecommunications Adviser

    • 1996 - 1998
    • Guadalajara Area, Mexico

    - Assisting and responding to phone inquiries - Always assisting and helping to solve customers problems- Data entry- Dealing with customers under difficult circumstances while remain calm- Documenting and processing customers inquiries- Front line customer service- Helping customers to connect while on roaming- Helping customers with their mobile recharges/vouchers- Processing invoices- Providing customer support related to their equipment- Technical support