Experience

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  National Fire Protection Association

  • United States
  • Non-profit Organization Management
  • 700 & Above Employee

  • Certification Program Manager

    • Jan 2014 - Present

    Providing design, development and maintenance expertise for professional credentials including; Certified Electrical Inspector (CEI), Certified Fire Inspector I (CFI-I), Certified Fire Inspector II (CFI-II), Certified Fire Plan Examiner (CFPE), Certified Life Safety Specialist-Health Care (CLSS-HC), Certified Hazard Recognition Specialist (CHRS) and Certified Wildfire Mitigation Specialist (CWMS).Managed the design and development process for five professional level certifications within the facility management sector. Guided subject matter experts on conducting the job analysis, creating the exam weighted criteria, writing exam items, and standard setting. Grew NFPA's certification offerings by more than 30% while serving a key stakeholder segment. (CLSS-HC, CSITMS, CFAITMS, CEPSS, and CEPSS-HC)

  • Project Manager, Training Development

    • Sep 2003 - Jan 2014

    2003-2006: Developed and executed multi-channel marketing campaigns for NFPA's annual conference. During this time, paid attendance increased by 107% and revenue exceeded $1 million. 2003-2007: Developed and executed multi-channel marketing campaigns for NFPA's training department. During this time, paid attendance increased by 52% and training revenue exceeded $4.5 million. 2005-2010: Secured three federal government grants totaling more than $6.5 million2007-2013: Managed educational content for four conferences, the largest including more than 150 education sessions and more than 20 multi-day seminars. 2007-2013: Managed the development process for technical training seminars for engineers, system designers, and jurisdictional authorities on numerous NFPA codes and standards.

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  Computer Event Marketing Association

  • Membership Director

    • Sep 1998 - May 2002

    Led marketing/sales efforts to increase membership levels and program participation for this national technology association. Grew membership by more than 60%. Directed volunteer committees and contractors in order to meet and exceed objectives. Managed marketing efforts for the annual meeting an...

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  ZD Events

  • Call Center Operations Manager

    • Feb 1996 - Sep 1998

    Oversaw the operation of an inbound call center for a national event management firm. Supervised customer service representatives to insure quality of service. Trained employees on all product offerings and on telephone etiquette. Managed email correspondence regarding show registration. Created ...